Patient Access Representative 1

Patient Access Representative 1

The Patient Access Representative 1 greets patients, schedules appointments, updates patient demographics, and verifies insurance eligibility. You will report to the Manager.

Primary Tasks:

1. Establish, update, and correct patient chart information using eligibility guidelines.

2. Check patients in and out, answer phones, deliver messages, and contact patients regarding follow ups and missed appointments.

3. Verify insurance eligibility and assign referrals to the Benefit Coordinator.

4. Complete Medicare Secondary Payer questionnaire for Medicare patients.

5. Educate patients on health insurance, tribal membership, CDIB cards, Affordable Care Act, and VA benefits.

6. Scan documentation in Vista Imaging following policy.

7. Maintain accurate records of patient information.

8. Address patient requests from the patient portal, create charts, schedule appointments, and make necessary updates to medical records and demographic information.

9. Perform other responsibilities as assigned.

Required Education and Experience:

Knowledge of HIPAA

Experience verifying and sequencing Medicare, Medicaid, and private insurance

One [1] year experience in a medical office setting

Skills:

• Assessment
• Compliance Management
• Computer Skills
• Data Collection & Analysis
• Masters Service Conversations
• Office Systems
• Planning & Organizing
• Policy & Procedures
• Review & Reporting
• Verbal Communication