Senior Systems Analyst

Offering a full-time remote opportunity, the Senior Systems Analyst will lead digital support technologies and end-user experience initiatives across ServiceNow, oversee live chat product strategy, and advance AI-enabled support capabilities while collaborating with technical and non-technical teams. Key responsibilities Serve as the primary product owner for the ServiceNow live chat support platform, ensuring operational continuity and platform stability Lead enterprise-wide end-user experience initiatives to create a seamless digital support experience across various technologies Advance AI capabilities within live chat and the IT service portal by developing AI agents for immediate user support Required qualifications Typically has 5+ years of experience with modern technology and application support, particularly with ServiceNow modules and processes Demonstrates a thorough understanding of information technology fundamental tools and concepts, including SDLC Ability to work independently and collaboratively within a team-based environment Experience with AI platforms, skills, or agents is preferred Commitment to ongoing training and professional development through courses, self-study, or advanced degrees Virtual Vocations Inc