Customer Assistant
Roylo Partners
Customer Assistant
Good customer experiences start with people who listen, communicate clearly, and know how to make others feel supported. Were looking for a friendly and dependable Customer Assistant to join our office team in Rochester, NY. This role is suited to someone who enjoys speaking with different people, helping resolve everyday enquiries, and keeping customer information organized. Youll play an important part in making sure requests are handled professionally and customers receive the information they need.
The Role
- Respond to customer enquiries by phone, email, and other communication channels.
- Provide clear information about services, account details, and general requests.
- Record customer interactions and update information in internal systems.
- Follow up on outstanding enquiries to help ensure requests are resolved.
- Assist customers with routine questions, requests, and account updates.
- Direct more complex enquiries to the appropriate department.
- Maintain accurate customer records, notes, and correspondence.
- Communicate relevant updates to colleagues across the office.
- Help identify recurring customer concerns and share feedback with the team.
What Youll Need
- Friendly and professional communication skills.
- Good listening skills and a helpful approach to customer enquiries.
- Strong attention to detail when updating customer information.
- Comfortable using computers, email, and everyday office software.
- Ability to stay organized while handling different requests.
- Reliable, patient, and able to work well with a team.
- Previous experience in customer support, retail, hospitality, or administration is a plus, but training is provided.
Details
Full-time | On-site | Rochester, NY
Benefits include paid training, medical/dental/vision, 401(k) match, paid time off, and opportunities for advancement.
If you enjoy helping people, communicating with confidence, and making sure customers receive the support they need, wed like to hear from you.
Ready to get started? Apply today.
Vacancy posted 1 day ago
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