Customer Support Representative

Job Description

Job Description

Description:

Streamline Services, a leading HVAC, Plumbing, and Electrical company in Durham, NC, is looking for Customer Support Representative to join our growing team! If you're a motivated, organized, and positive individual with a passion for helping people, we want to meet you!

What You'll Do:

• Be the first friendly voice our customers hear via phone, email, and online.
• Schedule appointments and provide information about our services.
• Help convert leads into booked services.
• Manage and prioritize technician schedules.
• Collaborate with field staff and customers for smooth job execution.
• Provide administrative support to keep things running smoothly.
• Utilize AI technology and office tools to streamline operations.

Requirements:

What You Need:

• 1+ year of experience in a customer-facing role (Dispatching a plus!)
• High school diploma or equivalent.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication.
• Positive, calm, and helpful demeanor in fast-paced situations.
• Proficient with standard office software and experience using AI tools .
• A team player eager to learn and grow!

Why Join Streamline Services?

• 100% Employer Paid Medical and Dental Insurance
• 2+ Weeks Paid Time Off (PTO) & 6 Company Holidays
• Special PTO for Your Birthday & a Loved One's Birthday!
• 401k with Company Match at 3%
• Vision & Supplemental Insurance Options
• Training and Growth Opportunities
• Employee Appreciation Activities & Events
• A supportive team focused on celebrating success!

Streamline Services is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.