Quality Assurance Leader - Member Experience & Operations
Clover Health
Clover Health is seeking a Performance Optimization Leader to build and lead the Quality Assurance function for the Houston Experience Center. You will own end-to-end QA, establish standards, scorecards, governance, and continuous improvement with a focus on accuracy, empathy, compliance, and service excellence. You will collaborate with Operations, Training, HR, Compliance, and Member Experience leadership to translate insights into actionable improvements for members, agents, and leaders, #J-18808-Ljbffr Clover Health
Vacancy posted 4 days ago
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