Senior Business Systems Analyst

Senior Business Systems AnalystBridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a "Bridgestone West" strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.We are seeking a customer-focused Senior Business Systems Analyst to drive the development of innovative, impactful features in our software platform. This role will serve as a bridge between our customers, engineering team, and stakeholders—translating business needs into functional product features and ensuring timely, high-quality delivery. You'll be responsible for gathering and prioritizing product and customer requirements, managing the product backlog, collaborating cross-functionally, and presenting new releases both internally and externally. Your work will directly shape the experience and satisfaction of our users.Responsibilities:Engage directly with customers to understand business challenges, workflows, and pain points.Translate customer insights into clear product requirements, features, and user stories.Own and manage the product backlog using Azure DevOps (ADO).Collaborate with designers (in Figma) to ensure UI/UX aligns with customer expectations.Work closely with engineering to scope, define, and refine solutions for delivery.Drive sprint planning, backlog grooming, and product release cycles.Present upcoming releases to stakeholders and support onboarding of new features.Monitor product performance and user feedback to identify opportunities for continuous improvement.Maintain clear product documentation and communication across teams.Minimum Qualifications:5 years of experience in a product management or product owner role, preferably in a software/SaaS environment.Strong experience working with customers or users to gather and validate requirements.Proven ability to manage a product backlog and feature lifecycle.Proficient with software backlog managing tool, preferably azure devops for tracking work and managing sprints.Comfortable working with UX design tools, preferably Figma, and collaborating with designers on UI/UX.Excellent communication, organizational, and problem-solving skills.Strong understanding of Agile/Scrum methodologies.Experience working with cross-functional teams including engineering, design, QA, and support.Nice to Have:Background in B2B software or enterprise platforms.Experience with analytics tools or customer feedback platforms.Technical background or experience working directly with software engineers.At Bridgestone, you are Free to BeWe believe people can only provide superior service and quality to others when they feel safe bringing their chosen version of themselves to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of, because who you are is what we need.What we offerAt Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you:A supportive and engaging onboarding experience to ensure a smooth transition into our team.The opportunity to develop and grow, through training and regular mentorship.Corporate Social Responsibility activities.A truly global, dynamic and challenging work environment.Agility and work/life effectiveness and your long-term well-being.An effective and inclusive team.Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.Employment EligibilityIf hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.