Software QA Manager

Join Our Team In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”. About this Position The Software Quality Assurance Manager is responsible for managing testing and verification of software solutions developed at Primerica. The ideal candidate is highly technical and has a proven commitment to quality with a solid understanding of testing concepts, practices and procedures. As a QA Manager, your primary responsibility will be to ensure strategic planning and implementation of SQA processes and to build effective test plans, test cases to explore and validate the functional correctness of our applications. This is a Hybrid Role – 2days in office (Tue/Wed) Location: Duluth, GA Salary range between $110K - $135K Annually Responsibilities & Qualifications ESSENTIAL FUNCTIONS Serve as a hands-on leader, driving quality assurance across web, mobile, API, mainframe and database, ensuring systems are reliable, scalable, and secure.. Define and execute a forward-looking QA strategy that supports modernization initiatives (cloud migrations, mobile framework upgrades, re-platforming) while maintaining stability in legacy systems. Establish and manage KPI, KRI, RTM, standards, and processes to measure and continuously improve organizational quality maturity, including automation coverage, effectiveness, and ROI metrics. Actively contribute to test planning and execution by determining optimal test approaches across functional, regression, integration, performance, compliance, and UAT phases. Partner with product, development, and operations teams to align QA with business priorities, ensuring automation is applied where it adds maximum value and quality is built into delivery pipelines. Provide input and estimates to project planning activities for SQA tasks, including contributing to evaluation of automation feasibility, prioritization, and effort vs. value, and ensure timely and accurate status reporting of QA tasks, risks, and issues. Contribute to the design of extensible test automation harnesses to efficiently expand automation coverage across platforms. Drive process innovation and continuous improvement across QA practices, tools, and cross-team collaboration. Serve as project leader on large, complex projects; manages all aspects including planning, scheduling meetings, documenting decisions, making appropriate updates to test plan and strategy. Lead defect triage, root cause analysis, and risk mitigation to prevent recurrence of critical issues. Directly supervise and mentor SQA engineers. Supervisory responsibilities including performance management, staffing, employee relations & compensation. Provide support as a subject-matter expert (SME) for applications and QA processes, including test strategy, automation coverage, and quality engineering practices. KNOWLEDGE, SKILLS AND ABILITIES Proven ability to lead by example as a hands-on QA practitioner, earning credibility in both manual testing leadership and automation strategy. Strong leadership skills with the ability to scale QA teams while remaining actively involved in test strategy, planning, and decision-making. Excellent communication and executive presence to present QA metrics, risks, and recommendations with authority grounded in hands-on knowledge. Deep knowledge of testing methodologies and QA tools, with a record of applying them directly in complex projects. Expertise in multi-platform QA (mainframe, web, mobile, APIs, databases) with practical, hands-on experience. Strong analytical and troubleshooting skills, including debugging and root cause analysis of complex, cross-system issues. Ability to balance strategic direction with day-to-day technical contribution, ensuring QA maturity and delivery speed. Familiarity with regulatory and compliance testing and ability to execute compliance-focused test cycles. Knowledge of Waterfall, Agile, DevOps, CI/CD pipelines, and hybrid delivery models, combined with hands-on experience embedding QA in those environments. Strong interpersonal skills with the ability to mentor through direct involvement, fostering collaboration and team development. EDUCATION & EXPERIENCE: Bachelor’s degree in computer science/technology/engineering, information technology, or equivalent discipline required 10+ years of progressive QA experience in enterprise-scale environments, with consistent hands-on involvement in testing. 5+ years in a QA management role, balancing leadership responsibilities with direct contribution. Strong experience in web, mainframe, API, mobile, including devices, simulators/emulators, and cloud-based test platforms. Experience in estimating, prioritizing, planning and coordinating testing activities, including decisions on test approach and automation prioritization. Strong hands-on test case and test protocol writing skills. Proficiency in test case design, execution, and documentation using multiple testing methodologies (functional, regression, integration, exploratory, performance). Experience with modern test and defect management tools (Jira, TestRail, ALM, or equivalents). Hands-on experience testing SOAP and REST APIs with Postman or equivalent tools. Familiarity with compliance and regulatory testing in financial or other highly regulated domains. Demonstrated success in QA leadership for modernization initiatives, with continuous personal involvement in testing and validation activities. FLSA status: This position is exempt (not eligible for overtime pay): Yes Our Benefits: Day one health, dental, and vision insurance 401(k) Plan with competitive employer match Vacation, sick, holiday and volunteer time off Life and disability insurance Flexible Spending Account & Health Savings Account Professional development Tuition reimbursement Company-sponsored social and philanthropy events It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws. At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives. Primerica is a leading provider of financial products and services to middle-income families in the U.S. and Canada. Since 1977, Primerica has helped millions of middle-income households protect their families and save for the future. We insure over 5.5 million lives and have approximately 3.0 million client investment accounts. Headquartered in metro Atlanta, Primerica is a Fortune 1000 company with over 2,800 employees located in the U.S. and Canada. Our employees are an integral part of achieving Primerica’s mission in creating more financially independent families and supporting over 151,000 licensed financial representatives across the U.S. and Canada. The Company’s competitive salaries, award-winning benefits packages, and employee recognition programs are just a few of the reasons the average employee tenure is 13 years. Awards and Recognitions Newsweek’s America’s Greatest Workplaces USA Today’s Top Workplaces USA Atlanta Journal-Constitution’s Top Workplaces Forbes America’s Best Insurance Companies #1 Most Trusted Life Insurance Company by Investor’s Business Daily #3 Most Trusted Financial Company by Investor’s Business Daily Our stock is traded on The New York Stock Exchange under the symbol “PRI.” If you need help with any part of the application process, please email View email address on click.appcast.io. PRIMERICA CAREERS Don't see a job that you are interested in? Introduce yourself and submit your resume to our recruiters. We'll get in touch if there's a role that seems like a good match.