Vice President of Information Technology

The Vice President of Information Technology advances the mission of Creating a Better Living by ensuring technology is reliable, secure, cost-effective, and operationally effective for residents, commercial tenants, investors, and team members. This role is accountable for the execution of enterprise technology priorities through a vendor-led operating model and ensures technology services consistently support business operations and customer experiences.

Through leadership of technology vendors and internal technology resources, the VP of IT translates organizational priorities into practical execution, strengthens infrastructure and cybersecurity, improves collaboration and knowledge sharing, and guides responsible use of Microsoft 365, automation, and AI to improve operational performance and team-member experience. This role is responsible for service delivery, vendor accountability, enterprise applications, business continuity, and the operational performance of business-critical technology platforms.

Success in this role is evidenced by reliable and secure technology, strong vendor performance, effective execution of technology initiatives, and sound technology investment that protects organizational value, reduces risk, and enables the business to serve customers and communities well.

Starting at $140,000/year and more depending on experience

This is an in-office role based in Fargo, North Dakota.

Key Areas of Impact

This role contributes to the success of the team and organization through the following key areas of impact:

Enterprise Operating & Financial Performance

• Technology Operations, Service Delivery & Reliability
  • Own operational performance, governance, security, and reliability of enterprise applications.
  • Ensure reliable performance, availability, and consistency of business-critical systems across all locations.
  • Align technology initiatives with business priorities and operational needs.
  • Strengthen infrastructure, telecommunications, and lifecycle planning to improve scalability and resilience.
• IT Governance & Vendor Accountability
  • Establish clear governance for IT standards, decision-making, ownership, and escalation.
  • Operate a vendor-led IT model with defined accountability and measurable outcomes.
  • Hold vendors accountable for service quality, SLAs, corrective actions, contracts, and long-term partnership value.
• Financial Stewardship & Technology Investment
  • Own IT budget planning and cost discipline in partnership with executive leadership.
  • Optimize technology spend, vendor contracts, and total cost of ownership while protecting performance and value.
  • Uphold disciplined governance for major technology investments, capital requests, and executive recommendations.

Organizational Alignment, Operational Excellence & Scalability

• Security, Risk & Business Continuity
  • Strengthen the cybersecurity posture through proactive risk identification, controls, monitoring, and timely remediation.
  • Ensure vendors and internal partners maintain effective incident response and security accountability.
  • Protect the organization through data protection, backup, disaster recovery, and continuity strategies.

Customer & Stakeholder Experience Excellence

• Microsoft 365, Collaboration & AI Enablement
  • Own the Microsoft 365 ecosystem, including SharePoint, Teams, collaboration standards, security, and appropriate data access.
  • Improve productivity, communication, knowledge sharing, and employee experience in partnership with business leaders.
  • Drive practical AI and automation adoption with responsible governance and measurable value.

Leadership Effectiveness

• Grow and lead a high-performing technology organization of internal resources and vendor partners.
• Build team capability through coaching, mentorship, and knowledge transfer.
• Strengthen team-member engagement and experience by modeling the company's values and professional standards as a senior leader.
• Own accountability for service delivery, execution quality, responsiveness, and operational outcomes.
• Build strong cross-department partnerships through collaboration, influence, and trust.
• Drive a culture of continuous improvement, accountability, and operational excellence.

Experience, Education and Licensure

• High school diploma or GED required.
• Bachelor's degree in Information Technology, Business, or a related field required, or an equivalent combination of education and experience.
• Ten or more years of progressive IT leadership experience, including responsibility for technology operations, vendor management, service delivery, enterprise applications, and team leadership, required.
• Experience in a vendor-led or managed-services IT environment preferred.
• Proven ability to manage vendor ecosystems and drive accountability across external partners required.
• Experience executing enterprise technology initiatives in support of business priorities and operational objectives required.
• Proficiency in the English language in reading, writing, and verbal communication required.

Critical Skills & Attributes

• Must be able to translate organizational priorities into effective execution across technology vendors, enterprise systems, and internal technology resources.
• Must be able to operate a vendor-led IT model, holding external partners accountable for SLAs, service quality, corrective actions, and contract value.
• Must have a strong understanding of enterprise application environments, including security, workflows, reporting, integrations, and support operations across mission-critical business systems.
• Must have advanced analytical, problem-solving, and judgment skills, including the ability to prioritize, manage risk, and make cost-effective technology-investment decisions.
• Must have excellent communication skills in English, including the ability to align stakeholders and explain complex technology matters clearly.
• Must be able to exercise sound judgment, confidentiality, and discretion when handling sensitive business, financial, and security information.
• Must be able to lead decisively, resolve ambiguity, drive outcomes, and operate effectively in a low-headcount, high-leverage environment.
• Must have advanced proficiency across the Microsoft 365 ecosystem and enterprise collaboration, security, and automation tooling.
• Must have advanced proficiency across the Microsoft 365 ecosystem and enterprise collaboration, security, and automation tooling.
• Must be able to develop and lead a high-performing technology organization that includes internal resources and vendor partners.
• Must be able to build trusted partnerships across departments and influence outcomes through collaboration and credibility.

Benefits That Support You

• Time off that grows with you. Paid Time Off (PTO) accrues throughout the year and increases with tenure, giving you more flexibility over time.
• Enjoy 8 paid holidays each year.
• Take time to recharge with 4 YOU Days each year, giving you a paid day off each quarter to use how you choose.
• Give back to your community with paid volunteer opportunities.
• Access On-Demand Pay, allowing eligible hourly team members to access a portion of earned wages before payday.
• Celebrate your milestone anniversaries, with a gift card and a paid day off.

Health and Financial Well-Being

• Choose from three medical plan options, including HSA options, along with dental and vision coverage.
• Receive company HSA contributions to help offset out-of-pocket expenses.
• Build your future with a 401(k) plan that offers up to a 5% company match and immediate vesting.
• Feel financially supported with income replacement benefits for qualifying life events, along with voluntary benefit options to help support you and your family.
• Get additional support when you need it with access to an Employee Assistance Program (EAP).

Growth and Development

• Grow your career through leadership and development opportunities designed to support your success.