Program Manager

Program ManagerThe Program Manager provides operational, administrative, and supervisory leadership for assigned Family Bridges programs and services. Guided by the organization's Mission, Vision, Values, and Strategic Plan, this position manages day-to-day program operations, staff, budgets, compliance, service quality, grants and contracts, data and reporting, and community partnerships to deliver high-quality, culturally responsive services.Essential Duties & ResponsibilitiesManage the day-to-day operations of assigned programs, services, staff, schedules, and work plans.Implement program goals, policies, procedures, service standards, and performance measures in alignment with organizational priorities.Ensure compliance with applicable laws, regulations, grants, contracts, licensing, accreditation, funder requirements, and organizational policies.Recruit, onboard, supervise, coach, develop, and evaluate staff while fostering accountability, teamwork, professional growth, and culturally responsive service delivery.Monitor program budgets, expenditures, staffing allocations, contracts, deliverables, and operational outcomes in coordination with leadership and Finance.Maintain accurate program records, documentation, data, and reports; identify trends, risks, service gaps, and opportunities for improvement.Support quality improvement, program evaluation, corrective-action planning, and implementation of effective service practices.Develop and maintain collaborative relationships with participants, families, funders, government agencies, community partners, and other stakeholders.Coordinate program outreach, referrals, meetings, training, events, and cross-departmental activities, as assigned.Respond to operational issues, incidents, complaints, and urgent service needs; escalate significant matters in accordance with organizational procedures.Prepare program, grant, contract, fiscal, and performance reports and present updates to leadership and stakeholders, as requested.Represent Family Bridges at community meetings, coalitions, and public forums, as assigned.Perform other related duties and special projects assigned.Minimum QualificationsBachelor's degree in a related field; master's degree preferred. An equivalent combination of education and relevant experience may be considered.Minimum five (5) years of progressively responsible program-management experience, including at least two (2) years supervising staff or leading teams.Experience managing program operations and supporting budgets, grants, contracts, regulatory compliance, quality improvement, performance reporting, and community partnerships.Strong supervisory, communication, organizational, financial-management, decision-making, conflict-resolution, and problem-solving skills.Ability to work effectively with culturally diverse populations; bilingual or multilingual skills relevant to the communities served are preferred.Valid California driver's license and successful completion of required background clearances, as applicable.Working ConditionsOffice, community, and program-site work environment. Local travel and occasional evening or weekend work may be required. Reasonable accommodation may be made for qualified individuals with disabilities.Employment ConditionsOrganizational Assignment: This position may support one or more Family Bridges programs, departments, grants, contracts, or organizational initiatives.Funding: This position may be funded through grants, contracts, program revenue, and unrestricted organizational funds. Continued employment is subject to organizational needs, funding availability, and/or program requirements.Other Duties: This job announcement describes the general nature of the position and is not intended to be an exhaustive list of duties.At-Will Employment: Employment is at will and may be terminated by either party at any time, with or without cause or notice, as permitted by law.Equal Employment Opportunity: Family Bridges is an Equal Opportunity Employer committed to a diverse, equitable, and inclusive workplace.ADA RequirementsAbility to communicate clearly with others.Ability to see and hear to interact with others.Ability to use a computer, smartphone, and/or tablet (e.g., iPad).Ability to travel locally, including multiple trips in a day when required.Ability to lift a minimum of 20 lbs.Vision 20/20 with correction.To ApplySend or e-mail RESUME and COVER LETTER to: Human Resources Family Bridges, Inc. 168 - 11th Street, Oakland, CA 94607 Fax: View phone number on click.appcast.io Email address: View email address on click.appcast.io