Phone Triage Technician

Job Description

Job Description

***Applications are only accepted through our Human Resources platform, Centrally HR. Please CLICK HERE to apply! ***

CARE | Charlotte Animal Referral & Emergency is an independently, woman owned 24-hour Emergency and Specialty Referral Hospital in Charlotte, NC that offers its employees a fun company culture, supportive work environment, excellent benefits, and opportunities for growth! Board-certified specialty services offered include internal medicine, cardiology, neurology, surgery, oncology, and ophthalmology. Our advanced diagnostic services include ultrasonography and echocardiography, electroencephalography, endoscopy, rapid-scan CT imaging, high field MRI, and cardio cath lab, in addition to many others. 

CARE is seeking talented Phone Triage Technicians to join our team!The phone triage technician is a multifaceted clinical role with primary responsibilities split between triaging incoming client calls to determine the nature and severity of the patient, fielding the client’s medical questions, and completing after-hour medication refills. 

 

***Applications are only accepted through our Human Resources platform, Centrally HR. Please CLICK HERE to apply! ***

Shifts Available: 

• 2:00 pm-12:00 am on a 2 and 5 rotation (work 2 days, have 2 days off, work 5 days, have 5 days off) This is a consistent schedule. You would either be on the Monday/Tuesday day team or the Wednesday /Thursday team, having the opposite days off, you would then rotate working Friday-Sunday every other week. 
• This is NOT a remote role.
• You will be scheduled 40 hours a week
• Overtime and bonuses are available!

Requirements :

• High School Degree or equivalent 
• Minimum 5-years’ experience as a Registered Veterinary Technician or equivalent work experience or 2- years’ experience as an Emergency Veterinary Technician
• Associate degree in veterinary medical technology is strongly preferred but not required
• Demonstrated experience in effectively de-escalating situations
• Able to communicate empathy and reassurance over the phone, and confidently address pet owner’s concerns
• Exceptional written communication skills, including strong attention to grammar and spelling
• Excellent comprehension of written communications
• Proficient in Microsoft Word, use of EMR, Office Chat
• Fast typing speeds with exceptional accuracy

This is an administrative heavy position, but one could expect to occasionally assist clinical technicians with patient care. Work is performed in a clinical/hospital setting, remote work is not available at this time.

Responsibilities:

• Ask situational based questions to assess the severity of the pet’s illness/injury
• Advise clients of potential wait time for emergency services or diversion status
• Escalate complex questions to Veterinarians
• Have a comprehensive understanding of protocols of various services to allow for the fielding of client questions
• Be attentive to all details and provide thorough and accurate information
• Communicate quickly and effectively with emergency team members
• Discharge patients from hospitalized care via phone
• Complete after-hours prescription refill requests for specialty departments on an as-needed basis

Benefits:

• 80-hours of PTO initially - more with tenure!
• Company Health Insurance
• Dental Insurance
• Vision Insurance
• 401k with company match
• Group Term Life Insurance
• Voluntary Term Life Insurance
• $1,500/yr Health Reimbursement Account
• Employee Assistance Program
• Employee Discount
• $750/yr CE Allowance
• Uniform Allowance
• Referral Program
• Tuition Reimbursement - we'll pay for licensing!

Ready to apply?  Applications are only accepted through our Human Resources platform, Centrally HR. Please CLICK HERE to apply!

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