Business Systems Analyst (Remote Eligible)

Business Systems Analyst (Remote Eligible) Job no: 499629 Work type: Non-Classified/Professional Location: Boise, ID, Remote This position manages maintenance activities within required deadlines and responds to campus community requests for maintenance while developing strategies and methods for automated system improvements. The role may be performed remotely, with real‑time support provided through Zoom, chat, and email during Monday through Friday, 8:00 am - 5:00 pm Mountain Time. This position is not eligible for VISA sponsorship. The Systems team is a crew of creative, solution‑oriented professionals dedicated to architecting robust technological answers to the division’s operational hurdles. We leverage a diverse toolkit of enterprise systems to ensure our internal partners have the data and automated workflows needed to prioritize student success. Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. Participates in software and integration testing; reviews, analyzes, and documents test results and recommends changes to achieve desired outcomes. Reviews new functionality and communicates changes to and trains other system users. Analyzes and reviews application system modules and documentation to ensure applications are properly developed and implemented in production according to department standards and customer requirements. Maintains the development and production environments, runs processes, and assists developers in diagnosing production problems. Creates and designs queries of data, collaborates with team members and users to identify problem areas, and proactively recommends solutions. Maintains and organizes the backlog of pending system enhancements and defects to facilitate informed prioritization decisions. Serves as a functional representative during technical design discussions to ensure solutions remain user‑friendly and intuitive for staff. Monitors system logs and user activity to identify potential technical errors or recurring training gaps among staff. Manages data integrity efforts, including bulk data imports and exports and the generation of ad‑hoc operational reports for divisional staff. Drafts communication and prepares training resources to support the rollout of new system features and updates. Executes initial triage for user‑reported issues, resolving routine inquiries such as access problems and basic report assistance. Facilitates discovery sessions with stakeholders to document current workflows and identify opportunities for process improvements within supported applications. May perform other duties as needed. Ability to adapt to changing workplace technology. Highly organized, able to work effectively across organizational boundaries. Knowledge of systems analysis and operating system environments. Ability to develop technical documentation such as job recovery procedures, IT standards, or a data dictionary. Bachelor’s Degree and 2 years of experience, or equivalent progressively responsible professional experience. At least 3+ years of experience performing functional requirements gathering, documentation, and User Acceptance Testing (UAT) within a higher education or enterprise software environment. At least 2+ years of experience configuring and managing low‑code/no‑code platforms (e.g., Quickbase) or enterprise student systems (e.g., PeopleSoft, Slate). At least 2+ years facilitating discovery sessions and documenting complex current and future state business processes for multi‑departmental stakeholders. Salary range is $64,001.60 - $66,589.20 annually and is commensurate with experience. Benefits include: 12 paid holidays (University closed between Christmas and New Year's, requiring use of 3 vacation days). 12‑24 annual paid vacation days for full‑time Professional and Classified staff depending on position type and years of service. 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees). 11.96% University contribution to your PERSI retirement fund (Classified employees). Excellent medical, dental and other health‑related insurance coverage. Tuition fee waiver benefits for employees, spouses and their dependents. See our full benefits page for more information. Equal Employment Opportunity Boise State University is committed to providing equal employment opportunities to all employees and qualified applicants for employment as provided for by federal, state, and local law. The university does not discriminate in employment opportunities or actions on the basis of any status or class protected under applicable federal, state, or local law. The University endeavors to recruit, hire, train, and promote the most qualified employees in all job titles. All other personnel actions are administered without regard to protected class under federal, state, or local law. If you require an accommodation at any step in our recruitment process, you are encouraged to contact View phone number on click.appcast.io or View email address on click.appcast.io. #J-18808-Ljbffr