Switchboard Operator

Description

Position Overview

SAIC is looking for outstanding Switchboard candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT Switchboard Agent is the first line of contact with the DOT customer base. 

Switchboard Operator Duties and Responsibilities

• Answer Incoming Calls

• Switchboard operators answer incoming calls and redirect calls to the appropriate DOT department, using the Switchboard Directory and other DOT resources

• Research the DOT intranet and/or internet to assist with providing the caller with information

• Clerical Tasks

• Record calls daily in spreadsheet

• Research, collect, and verify Switchboard Directory information for customers and DOT personnel

• Maintain the Switchboard Directory to ensure accuracy of phone numbers, email addresses or websites

• Train new staff

Qualifications

Required Experience:

• High school diploma and 2 years of working experience required

• Must have 1 year of experience providing customer service support in a business organization

• Excellent phone skills

• Top-notch communication and listening skills

• Basic computer proficiency

• Experience in a customer service role (preferred)

• Must possess a High School Diploma

• Degree may be substituted with 2 additional years of related experience

• Must be able to obtain a Public Trust Clearance

• U.S. citizenship required

Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER: 2617120

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability