Business Operations Manager

About Jetty Extracts: Jetty Extracts is a premier cannabis extraction company that produces innovative products and world-class cannabis oils, headquartered in Oakland, CA. In 2013, Jetty Extracts began producing extracts and concentrates in San Diego, CA. Jetty is now one of the top extracts and concentrates brands in California. Starting with a few individuals committed to creating clean, refined cannabis concentrates by the beach, Jetty has evolved into a group of passionate professionals committed to becoming one of the world's most respected cannabis brands. While the last several years have seen Jetty grow exponentially, we continue to be committed to craft, working with small farmers, producing the cleanest and tastiest products, and contributing to our communities. As we do so, we continue to support the Shelter Project, the company’s in-house compassion program that has been providing free cannabis oil to cancer patients since 2014. Key Responsibilities: Inside Sales Support (Inbound + Pipeline Coordination) Serve as a primary point of contact for inbound Dablicator inquiries, ensuring timely responses and appropriate qualification. Support the President by maintaining pipeline momentum, including follow-ups, scheduling, and documentation of next steps. Coordinate sample request intake, routing, and tracking in partnership with internal stakeholders. Maintain organized deal and partner records (Hubspot and Asana), ensuring information is current and actionable. Customer Success Support (Post-Sale Partner Management) Support ongoing account management for Dablicator brand partners by coordinating partner check-ins every 8-12 weeks. Help prepare partner recaps, including: market velocity insights retail feedback consumer education friction points open issues and resolution status Track action items and ensure follow-through across internal owners (commercial, marketing, operations). Support issue resolution by escalating risks early and keeping the internal team informed and aligned. Marketing Execution (Email, Social, Web + Partner Assets) Own execution of Dablicator marketing workflows across: email campaigns (planning, scheduling, sending coordination) social content execution (calendar, posting cadence, basic coordination) website updates (light updates and content changes as needed) Coordinate development of partner-facing materials, including: retail assets and merchandising support education collateral digital marketing assets training materials and support documents Work closely with creative/design support to ensure deliverables are clear, on brand, and delivered on schedule. Cross-Functional Coordination (GTM + Operational Alignment) Coordinate GTM and partner execution workflows by running meeting logistics and deliverable tracking, including: agendas, notes, and action items timelines and deadlines status updates and risk flags Support training coordination across internal and partner teams (including virtual trainings and external support resources as needed). Partner closely with the Operations Director to ensure commercial commitments align with operational readiness. Operational and Office Support Desired Skills and Experience: Experience supporting B2B sales cycles and/or partner onboarding Familiarity with marketing execution (email, social, basic web updates) Experience in cannabis, CPG, retail, or regulated industries Comfort working with creative teams and giving clear feedback on deliverables Experience with tools like HubSpot, Salesforce, Airtable, Notion, Asana, Google Workspace (or similar) Minimum Requirements: 4-7 years of experience in commercial operations, customer success, sales support, marketing operations, or similar roles Strong project management instincts: able to run timelines, track deliverables, and keep multiple workstreams moving Excellent written and verbal communication (partner-facing professionalism required) High attention to detail with the ability to prioritize quickly Comfortable working in fast-moving environments with evolving priorities Strong follow-through and ownership mindset Details: Location: Ammonite Office Reports To: Commercial Operations Manager (with day-to-day coordination with Operations Director) On-Site Requirements: 4 days/week Schedule: M-F, 9-5pm Compensation: $75,000 per year Benefits: We feel strongly that our employees do their best work when they don't need to worry as much about some of life's biggest stressors. We pay our employees a living wage, and support them with benefits such as generous PTO, parental leave with day one eligibility, health/dental/vision insurance and a 401k match. Health insurance 401(k) with 4% match Dental insurance Vision insurance Disability insurance Paid time off Parental leave 10 company-paid holidays Equity, Inclusion & Accessibility: Jetty Extracts is an equal opportunity employer committed to equitable hiring practices. We strongly encourage individuals from underrepresented, nontraditional, and justice-impacted backgrounds to apply. We also provide reasonable accommodations throughout the hiring process. If you require support due to a disability, long-term or chronic condition, mental health condition, sincerely held religious belief, pregnancy-related need, or neurodivergence, please contact us at View email address on click.appcast.io. Check out our latest video showcasing our Solventless line: #J-18808-Ljbffr