Customer Care Specialist

Job Description

Job Description

Position: Customer Care Specialist

Location: Columbus, GA (onsite)

Duration: 6-month contract (likely extensions/conversion)

Start: Rolling start – ASAP as candidates are identified

Interview Process: 1 round panel (manager + supervisors)

Work Authorization: US Citizen

MUST HAVES:

• 1–3+ years of call center / customer service experience

• Some exposure to banking, financial services, or regulated environment

• Strong communication + problem-solving skills

• Ability to work in a high-volume call environment

• Comfortable navigating multiple systems simultaneously

• Reliable, coachable, and able to work independently

Plusses:

• Direct banking call center experience

• Teller / branch banking / financial ops background

• Experience in metrics-driven environments (SLAs, KPIs, call times, etc.)

Day to Day/Job Summary:

An Insight Global client is looking for Customer Care Specialists to join their Columbus-based contact center. These individuals will be responsible for handling inbound customer calls in a banking environment, navigating multiple systems to resolve issues, and delivering a strong customer experience while meeting performance metrics. Candidates should be comfortable working in a fast-paced, high-volume setting and able to problem-solve independently while escalating when necessary.

Under direct supervision, and in accordance with established policies and procedures, responds to telephone, email and internet-based inquiries from customers in a professional, courteous, and respectful manner to ensure customer satisfaction and retention. Resolves customer inquiries fairly and effectively providing accurate product and service information. Anticipates customer needs and identifies referral opportunities. Takes 100% responsibility for every customer interaction. Exercises good judgment in accordance with current policies and procedures when resolving customer situations. Recognizes potential exceptions and seeks assistance when necessary. Analyzes and resolves customer issues by utilizing problem solving skills and information from multiple computer databases and systems

Compensation:  

$20/hr.  

Exact compensation may vary based on several factors, including skills, experience, and education. 

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.