HVAC Estimator/Inside Sales Support (Knoxville)

Tom Barrow Company is a premier manufacturer’s representative in the HVAC industry, offering a wide range of commercial and industrial HVAC products across the Southeast. Known for our strong client relationships and technical expertise, we serve engineers, contractors, and building owners with reliable, high-performance solutions.

As part of the Impact Climate Technologies (ICT) family of companies, we are backed by a leading HVAC solutions platform serving customers across North America through 36 locations. Together, we support mission-critical environments—from data centers and healthcare to complex commercial facilities.

Our work is guided by ICT’s RECIPE values—Respect & Collaboration, Excellence Always, Customer Commitment, Integrity First, People-Centered leadership, and Expertise & Innovation. These principles shape how we work with our customers, support our teams, and partner with one another every day.

We take a forward-thinking approach, delivering scalable, energy-efficient, and reliable solutions while building long-term partnerships through exceptional service, technical expertise, and support.

Tom Barrow Company is seeking a motivated and detail-oriented Estimator / Inside Sales Support professional to join our team. This role primarily focuses on technical estimating while also supporting Sales Engineers with customer inquiries, equipment selections, and sales activities. You will work closely with Sales Engineers, manufacturers, and customers to review project specifications, prepare accurate equipment estimates and proposals, and support the bidding process. This position offers an opportunity to develop technical expertise in commercial HVAC while gaining exposure to customer relationships and technical sales.

Key Responsibilities

• Review engineering drawings, mechanical plans, and project specifications to identify appropriate HVAC equipment and solutions.
• Prepare accurate and competitive equipment estimates, pricing, and customer quotations.
• Perform equipment takeoffs and determine project equipment requirements.
• Collaborate with Sales Engineers and manufacturers to select equipment that meets project specifications and customer needs.
• Review manufacturer pricing, product information, and technical specifications to prepare proposals.
• Identify discrepancies or missing information in project documents and assist in resolving technical questions.
• Manage multiple estimating requests while meeting bid deadlines and maintaining accuracy.
• Prepare equipment submittals and maintain organized project documentation.
• Develop knowledge of commercial HVAC systems, manufacturer product lines, and equipment applications.
• Support Sales Engineers with customer accounts, ongoing projects, and sales opportunities.
• Respond to customer inquiries regarding equipment selections, pricing, availability, and project requirements.
• Assist with preparing and following up on customer quotations and proposals.
• Communicate with engineers, contractors, manufacturers, and internal teams to gather project information.
• Help identify alternative equipment selections based on project requirements and customer needs.
• Build relationships with customers, manufacturers, and internal team members.
• Participate in product training and sales activities to strengthen technical and industry knowledge.
• Coordinate with Sales Engineers, manufacturers, and internal teams to ensure accurate and timely project communication.
• Track quotations, bid deadlines, equipment selections, and customer requests.
• Assist with transitioning awarded projects from estimating to order processing.
• Help resolve project-related questions and support overall team efficiency.

Qualifications

• Strong analytical, mathematical, and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong customer service mindset and ability to work collaboratively.
• Willingness to learn HVAC equipment, technical concepts, and industry processes.
• Proficiency in Microsoft Office, particularly Excel.

Preferred Qualifications

• Bachelor's degree in Mechanical Engineering, Industrial Engineering, Construction Management, or a related field; equivalent experience will also be considered.
• Previous experience in HVAC estimating, mechanical construction, inside sales, or technical sales.
• Familiarity with mechanical drawings, blueprints, and technical specifications.
• Knowledge of commercial HVAC systems and equipment applications.
• Experience preparing quotations, reviewing bid documents, or supporting technical sales teams.