Shift Leader

Shift Leader As a Shift Leader at Smashburger, you will oversee front‑ and back‑of‑house operations, ensuring excellent service, team performance, and compliance with company standards. Benefits Tip share‑earn up to $2/hr in additional tips Get Paid $ to Refer your Friends RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work Flexible schedules in a fun, family‑friendly, team environment Medical, Dental and Vision Options Paid time off – vacation and sick 401K match (21 and older) Employee Assistance Program Fast track for career opportunities and management experience Free uniform Shift Leader Responsibilities Reporting to the Restaurant General Manager, our Shift Leaders champion better burgers and ensure smooth restaurant operations. Manage the performance of both FOH & BOH employees. Promote a fun and positive work environment. Manage the effectiveness of people‑focused processes and systems. Provide initial and ongoing training to all employees using SmashConnect, LMS, and the 4‑step method of training. Reward and recognize employee performance that exceeds company standards. Manage with integrity the daily completion of operational check lists to include: Line checks and uniform standards. Opening/closing check lists. Safe and deposit logs. Manage the guest experience metrics (NPS and OSAT). Manage FSC operational standards daily. Ensure all food safety standards are followed and in compliance with local health departments. Exemplify guest service on each shift of the day and communicate SIZZLE service standards to employees. Manage the successful onboarding and training for all new employees. Follow COGS management procedures for food ordering and inventory. Follow company cash policies to ensure minimal losses through theft or shortages. Manage daily labor. Shift Leader Requirements Previous Shift Leader Experience. 90‑day completion of train‑the‑trainer course. Flexible to work nights, weekends, and holidays. Follow Smashburger uniform standards. Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations. Must successfully complete Smashburger training program. Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees, and corporate support teams. People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams. Excellent attention to detail. Proven time management, consistency, and organizational skills. Highly motivated, self‑directed, and results‑driven. Physical ability to stand for extended periods of time and to move and lift boxes of food/supplies up to 50 lbs. Ability to work in high temperatures. All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants, or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on these protected classes. Unlawful harassment includes verbal or physical conduct that interferes with an individual’s work performance or creates an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co‑workers, and non‑employees such as customers, vendors, and consultants. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge. We use eVerify to confirm U.S. Employment eligibility. #J-18808-Ljbffr