Personal Banker

Job ID R221481 Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Branch organization, you will be based in Riverview, FL at the Bloomingdale branch. Job Description Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve financial wellbeing, collaborates with ecosystem partners to grow customer share of wallet, and positions PNC solutions to drive new revenue and loyalty. Drives proactive sales conversations via outbound calling, service‑to‑sales, teller interactions, appointment setting, and lobby engagement, elevating client loyalty. Creates customer loyalty and grows share of wallet through a differentiated customer experience, lecturing customers on options for managing financial transactions using technology and tools. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively. Manages risk by adhering to all policies and procedures, demonstrating sound judgment within established limits, and participating in branch daily operations to ensure efficiency and accuracy. Core Expectations Customer Focused – Knowledgeable of values and practices that align customer needs and satisfaction in all business decisions. Managing Risk – Assess and manage all risks associated with business objectives and activities under PNC’s Enterprise Risk Management Framework. Preferred Skills Accountability Banking Client Loyalty Customer Experience (CX) Customer Service Identifying Opportunities Leveraging Technology Proactive Sales Competencies Banking Products Digital Awareness Effective Communications Managing Multiple Priorities Matrix Management Problem Solving Prospecting Retail Lending Selling Understanding Customer Needs Work Experience Typically requires 3+ years of experience in banking or related field. An Associate’s degree or equivalent education plus product knowledge is preferred. In lieu of a degree, comparable education, job‑specific certification(s), experience, and/or military service may be considered. Education No degree required. Certifications No required certification. Licenses Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. Benefits PNC offers a comprehensive benefits package for eligible full‑time employees, including medical, prescription drug coverage with a Health Savings Account, dental and vision options, life insurance for employee and spouse/child, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, adoption and surrogacy reimbursement, educational assistance, a robust wellness program, and paid time off such as maternity and parental leave, holidays, vacation days, and more. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr