ServiceNow Architect

Job-ID: 2027351Category: TechnologyLocation: Dallas, TX, United StatesWorkplace: HybridSchedule: Full timePosted: 2026-08-27About UsHomecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of homecare and hospice agencies throughout the United States. Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians.Our success is fueled by our talented technology teams that are driven by their passion to make a difference in patient care. Our employees work in a culture that is guided by values of caring, action, respect, excellence, and smile (a positive attitude). If you want to work in a role where your skills have a direct influence on patient care, Homecare Homebase is the next step in your career. We are hiring technologists that want to make a difference. ServiceNow Platform ArchitectThe ServiceNow Platform Architect is a technical leader who provides consultative leadership to the Platform Support Team, assures platform alignment to business strategy, and governance decisions. The Architect documents the platform, analyzes impacts of new requirements, and provides controls to ensure the correct technical solutions are leveraged in the delivery of business solutions. Overall, the ServiceNow Platform Architect has strong technical abilities, a sound understanding of business strategy and policies that govern the ServiceNow platform, and possesses advanced ServiceNow knowledge and skill.Essential Duties and ResponsibilitiesResponsibilities for the ServiceNow Platform Architect can vary, but includes:Creates and maintains a detailed view of existing architectureAligns ServiceNow platform capabilities to business strategy and ServiceNow roadmapLeads the Platform Support Team in implementation of technical good practices, policies and proceduresProvides architectural controls and analysis of impacts for new requirementsIdentifies opportunities to combine similar solution needsProvides leadership and participates in implementing new requirements on the ServiceNow platformContributes to governance processesStays current on ServiceNow products and applicable integrated technologiesRequired SkillsEnterprise Security and ArchitectureEnterprise and/or IT Service ManagementServiceNow Advanced System AdministrationServiceNow Application DevelopmentScripting – JavaScript – Web Services – HTML – CSS – TSQL – AngularJSPerformance Analytics and dashboardingScoped Application development and WorkspacesIntegrations via REST, JDBC, GraphQL using Integration Hub and flow designerStrong communication skills that include the ability to write clearly and conciselyExperience with modern ServiceNow features (Virtual Agent, Now Assist, Mobile Development, UI Builder, AWA, etc.)Experience3+ years overall experience as a ServiceNow Platform ArchitectExperience with database design schemas and data modelingRequirements-gathering experienceStrong ability to align and document business process and requirements with a technical implementationExperience with middleware and discovery technologiesDirect experience implementing the following:IT Service Management (Incident, Problem, Change, Service Catalog)Strategic Portfolio Management - Project and Demand ManagementIT Operations Management (Discovery, Event, Service Mapping)Customer Service ManagementEducation / Certification / Training Bachelor degree in Computer Science, Engineering, Math or related (equivalent experience considered)Candidates with relevant certifications are preferred, including but not limited to the following:Certified System AdministratorCertified Application DeveloperCIS – IT Service ManagementCIS – Customer Service ManagementCIS – Project Portfolio ManagementThis position does not provide sponsorship. All applicants should have the right to work in the US without immigration sponsorship.