Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development

About the Role
As a State Farm Team Member in a Service role , you’ll help clients feel supported and informed—providing excellent customer service, answering questions, and assisting with policy and account needs. You’ll work closely with a dedicated team to ensure a smooth, professional member experience every day.

What You’ll Do

• Greet clients and provide friendly, helpful service in person, over the phone, and/or digitally
• Assist with policy and billing questions, account updates, and general service requests
• Support clients with changes to coverage, document requests, and routine account maintenance
• Process service transactions accurately and efficiently while following State Farm procedures
• Maintain organized records and ensure timely follow-up on member needs
• Collaborate with teammates to ensure excellent service standards and a positive office environment
• Identify opportunities to improve processes and enhance member satisfaction
• Identify sales opportunities and pivot on service conversations to create sales opportunities 

What We’re Looking For

• Strong customer service skills with a professional, empathetic communication style
• Ability to multitask, stay organized, and manage time effectively in a fast-paced environment
• Accuracy and attention to detail when handling information and documentation
• Comfortable learning insurance-related products, systems, and processes
• Team-oriented attitude and willingness to help wherever needed
• Prior customer service and/or office support experience is a plus (insurance experience is beneficial but not required)

Preferred Qualifications (Optional)

• Experience in a customer-facing role (call center, retail, hospitality, admin support, etc.)
• Familiarity with insurance concepts or willingness to learn quickly

Why Join Our Team?

• Opportunity to build a rewarding career in a stable, member-focused organization
• Supportive team environment and training to help you succeed
• Opportunity for growth and development into enhanced roles