Estimator

Job Description The Estimator’s primary responsibility is to provide an exceptional customer experience by creating accurate estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage, documents needed repairs and parts, and aligns all team members with the facility’s key performance indicators. Key Job Responsibilities Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details. Provide the customer with accurate and timely information, guiding them through the repair process and ensuring they receive excellent customer service. Ensure compliance with all insurance client requirements, processes, and metrics. Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery. Communicate all customer requests and needs to appropriate team members. Provide positive energy when greeting customers in person and on the phone. Understand all required insurance programs and procedures. Participate in daily production walks with the Management Team, as required. Support all team members when required. Participate in monthly Health & Safety and staff meetings (if required). Attend training, information sessions, and workshops recommended by the Store Manager. Maintain the store’s KPI’s by maximizing role performance. Uphold the company’s Core Values: Honesty, Integrity & Respect. Education and/or Experience Required Knowledge of repairs and OE guidelines. High School Diploma or equivalent. Awareness of where to look for answers. Basic computer skills. Compliance for DRP’s minimum of 1-year experience. Must be willing to complete I-CAR Training. Valid driver’s license. Required Skills/Abilities Awareness of where to look for answers. Basic computer skills. Compliance for DRP’s minimum of 1-year experience. Must be willing to complete I-CAR Training. Valid driver’s license. Benefits That Drive Your Success Annual Paid Time Off (PTO) plans. 2 weeks of paid parental leave for full‑time employees who work a minimum of 30 hours per week. 6 paid holidays annually. 401(k) retirement plan with company match. Employer‑paid short‑term disability & life insurance. Additional voluntary life insurance. Continuing education opportunities. Free prescription or non‑prescription safety glasses annually. Annual voluntary uniform stipend. Gerber Collision & Glass is a proud equal‑opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract. $70,000+ annually depending on closed sales each week. #J-18808-Ljbffr