Solution Center - Internal Specialist III

Job Title

Provides exceptional customer service through telephone support to internal customers in a centralized Help Desk Center by maintaining multiple IBS systems.

Duties and Responsibilities:

• Demonstrates a technically proficient technical knowledge in the functionality of several of the following products:
• Consumer Internet Banking products
• Cardbase System
• Customer Information System
• Deposit and Retirement System
• Loan System
• IBS Banking System
• CST
• FIS Client Portal
• Mobile FXD
• Lyons system
• Net Image
• Optima
• Provides customer services to internal and external customers via telephone, mail, and e-mail in matters related to the aforementioned products.
• Supports internal customers with all service and/or technical questions regarding the IBS products, and Bank services.
• Performs account maintenance for IBS Banking core systems, CardBase, and Internet Banking
• Works directly with IBS regarding outages, errors, and customer service issues related to Consumer Internet Banking. Also, works directly with IBS for complex application issues (i.e. Cardbase, Deposits, and Loans).
• Analysis and reconcilement of various reports daily; online banking, funds transfers, wire clearing, etc.
• Maintains a good working relationship with bank employees. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the department and in turn, the organization.
• Additional duties as required.

Physical Demands:

Operates a keypad device: 98% of the day; operates office equipment: 2% of the day. Sitting is required 96% of the day. Use of manual dexterity skills for typing and data entry up to 60% of the business day. Specific vision requirements include close vision of 18"-20" for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Salary Range: $15.00 - $30.53