Senior Technical Program Manager, Enterprise IT Service Management

: Qualification Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in program management.
• 5 years of experience in enterprise information technology service management.

Preferred qualifications:

• Excellent partnership and collaboration skills with the ability to work with technical teams.
• Excellent leadership and project management skills (e.g., creating, tracking, and driving project milestones).

Description A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you'll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You'll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers. Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

The US base salary range for this full-time position is $183,000-$271,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Lead projects on introducing enhancements to existing operational tooling or the implementation of projects that enhance Google Enterprise Network's (GEN's) User Network Experience.
• Collaborate with stakeholders, ensuring that proposed tools and enhancements meet operational needs.
• Drive operational velocity through optimizing and automating processes; maintain and grow IT Service Management (ITSM) practices by leveraging Information Technology Infrastructure Library (ITIL) best practices.
• Build and maintain a governance framework for Operations, including defining key metrics and performance indicators (KPIs).
• Work on technical to user requirement translation to help enable customer service enhancements through GEN Operations capabilities.

Summary

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in program management.
• 5 years of experience in enterprise information technology service management.