Remote Knowledge Center Tier I Agent
QBE Federal
QBE, LLC is seeking a Knowledge Center Tier I Agent to analyze and resolve external-user requests across mission applications. This primarily remote role supports DoD-related systems with a toll-free line, email, web form, and chat.You will triage requests, create and manage tickets, perform first-contact resolution, and escalate as needed while protecting Privacy Act and CUI requirements. The ideal candidate will have a Bachelor's degree, 3+ years of IT service desk experience, US citizenship,J-18808-Ljbffr
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Remote Knowledge Center Tier I Agent in Haymarket, VA vacancy
- ...QBE, LLC is seeking a Knowledge Center Tier I Agent to analyze and resolve external-user requests across mission applications. This primarily remote role supports DoD-related systems with a toll-free line, email, web form, and chat. You will triage requests, create...Remote work
QBE Federal
United States3 days ago - ...Empower AI, a remote‑first government IT services provider, seeks a Knowledge Center Tier I Agent to analyze and resolve support requests for DoD agency applications. You will manage external tickets via ITSM, resolve Tier I issues, and decide on escalations while safeguarding...Remote work
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New York, NY4 days ago - ...Empower AI is seeking a Knowledge Center Tier I Agent (Junior) to analyze and resolve support requests for a Department of War agency across toll-free, email, web form and chatbot. This largely remote role includes up to 10% travel and involves ticket creation in the...Remote work
Empower AI
New York, NY2 days ago $60.78k
...Responsibilities Description Empower AI is seeking a Knowledge Center Tier I Agent to analyze and resolve support requests from the external... ...-Confirmed Ticket Closure process. This is a primarily remote position. This is a salaried, FLSA-exempt position in which...Remote workFor contractorsShift workNight shiftWeekend workAfternoon shiftEmpower AI
Reston, VA10 hours ago- ...When something stands in their way, the Knowledge Center is their lifeline, and you will be the... ...QBE is seeking a Knowledge Center Tier I Agent to analyze and resolve support requests... ...Closure process. This is a primarily remote position. You will independently analyze...Remote workWork at officeLocal areaWorldwideShift workNight shiftWeekend workAfternoon shift
QBE Federal
Haymarket, VA1 day ago $18 - $18.5 per hour
...United States seeks a Help Desk Agent - Tier 1 to provide technical... ...live chat, and email. This is a remote position requiring strong customer... ...service skills and technical knowledge. Responsibilities include... ...school diploma and preferred call center experience. The estimated...Remote job$65.6k
...Responsibilities Empower AI is seeking a Knowledge Center Tier 0 / Knowledge Analyst to build and tune... ...ROLE BASED IN QUANTICO, VA (RKB) WITH REMOTE WORK ELIGIBILITY AND UP TO 10% OF... ...power the Tier 0 AI chatbot / Virtual Agent, evaluate conversation logs, and decide...Remote workFor contractors- Tier 1 Call Center Agent Full Time San Antonio, TX (On-site) Top Secret/SCI Clearance Sign-on bonus: $1,000 Job Responsibilities: Job Description... ...while providing information to customers. Research knowledge articles to answer and respond to customer inquiries pertaining...Full timeImmediate startRelocation package
$21.52 - $32.28 per hour
...Knows, understands & incorporates basic knowledge of Trinity Health policies, practices & processes... ...) and case management (Workday). Promote Tier 0 self-service by educating colleagues on... ...experience in a high-volume contact center or customer service role Demonstrated...Hourly payWork at officeLocal areaShift workTrinity Health
Livonia, MI3 days ago$36.4k - $47.65k
...Overview As a Call Center Agent (Patient Access Management Agent), you will serve as the first... ..., and conversion). This is a remote role that requires high engagement, self... ...-language proficiency is preferred Knowledge Skills and Abilities • Excellent inbound...Remote workHourly payFull timeWork experience placementWork at officeAfternoon shift$51k - $55k
...members, etc. Identify, research, and resolve member issues by providing knowledgeable and professional service. When needed, escalate concerns using appropriate channels. Comply with Contact Center Key Performance Indicator (KPI) goals such as adherence to schedule,...Remote workLocal areaUnited Nations FCU
New York, NY5 days ago- ...Work at Home Contact Center Agent (Full-Time & Part-Time) (WY) Join to apply for the Work at... ...Time) (WY) role at MCI Benefits & Perks REMOTE REPRESENTATIVE: Work-From-Home, Paid Training... ...accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel,...Remote workHourly payFull timeContract workTemporary workPart timeCasual workWork at officeLocal areaWork from homeFlexible hours
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Cheyenne, WY5 days ago - ...Work at Home Contact Center Agent (Full-Time & Part-Time) (GA) Join to apply for the Work at... ...Full-Time & Part-Time) (GA) role at MCI Remote Work-at-Home Full-Time & Part-Time Hourly... ...and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel,...Remote workHourly payFull timeContract workTemporary workPart timeCasual workWork at officeLocal areaWork from homeFlexible hours
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Georgia, Chittenden County, VT3 days ago $18 per hour
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Montgomery, AL2 days ago - ...Bilingual Contact Center Agent The Bilingual Contact Center Agent is the frontline voice... ...in ongoing training to enhance product knowledge, and effectively communicate offerings to... ...Environment: ELGA CU is a hybrid in-person/remote workplace that fosters a fun...Remote workHourly pay
- ...Empower AI is seeking a Knowledge Center Escalation Lead to analyze and resolve external-user tickets... ...cross-team coordination in a primarily remote environment. Responsibilities include... ..., determining resolution paths for Tier I issues, and documenting solutions for...Remote work
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United States3 days ago - ...Contact Center Agent The contact center agent is responsible for assisting members in all... ...and sales goals. This position requires knowledge of system and back-office operations in... ...orientation. Work Environment: Hybrid remote and in-office setting after 90-day...Remote workWork at officeLocal areaMonday to Friday
- ...the United States, with a strong call center footprint and operations that extend across... ...are powered by both on‑site and remote agents, leveraging advanced technologies to enhance... ...accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel,...Remote workFull timeTemporary workPart timeCasual workWork at officeLocal areaWork from home
- A leading healthcare support organization is seeking a Scheduling Center Agent to work from home. The role involves partnering with patients to schedule their dental appointments and providing essential information about services. Candidates should have over 1 year of...Remote workWork from home
Teamtag
Arizona1 day ago $17 per hour
A dental service provider is seeking a Spanish Bilingual Scheduling Center Agent in Kentucky. This role involves scheduling appointments and providing important access to care while working from home. Candidates should have a High School Diploma, be proficient in English...Remote workHourly payWork from homeAspen Dental
Kentucky1 day ago- ...BECU in the United States is seeking a Contact Center Associate to support members in a high-volume inbound call environment, delivering empathetic service and resolving inquiries. You will work 70-100 calls daily, using 15-20 systems to research questions while upholding...Remote workFlexible hoursAfternoon shift
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United States3 days ago - ...The Ian Martin Group is seeking a Remote Contact Center Agent (Bring Your Own Device) to handle inbound and outbound calls, emails, chats and callbacks with high professionalism. The role requires strong communication skills, the ability to work in a fast-paced environment...Remote workHourly payContract workFlexible hoursShift work
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United States1 day ago - ...Aspen Dental seeks a Scheduling Center Agent to work from home, partnering with patients to book appointments and improve access to care... ...roles. Various shifts with benefits are offered. xmvmafu Remote working/work at home options are available for this role....Remote workFull timePart timeImmediate startWork from homeShift work
Aspen Dental
United States2 days ago $16 per hour
...Modivcare is seeking a Care Center Representative for a fully remote role. The position starts on November 30th, 2026 with 3rd shift hours and requires weekend availability. The starting compensation is $16 per hour, with responsibilities including answering calls,...Remote workHourly payNight shiftWeekend workModivCare
United States4 days ago- ...exceptional customer support, the full-time Technical Assistance Center Agent will manage a high volume of calls from small business and... ...troubleshooting issues and coordinating technician dispatches in a remote setting. Key responsibilities Handles customer inquiries and...Remote workFull timeWork experience placementWork at officeFlexible hours
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United States2 days ago $37.44k - $41.6k
...a Sr. Secondary Logistics Agent to be the senior support tier. This is a hands-on role;... ...towing, dispatch or contact center role Solid command of... ...Have working knowledge of systems, such as Zendesk... ...or other benefits. We're a remote-first community that values...Remote workFull time$17 per hour
...keep up with their dental health, affordability, transparency, and access. Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental...Remote workHourly payFull timePart timeImmediate startWork from homeShift workWeekend workAfternoon shiftAspen Dental
California, MO1 day ago
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