Inventory Specialist
Trice Healthcare
Customer Operations Coordinator
Location: Maple Grove, MN 55369
Duration: 7 Months contract possible extension and/or hire
Pay Rate: $22 - $24/hr. on W2
Shifts: Monday - Friday 8:00am - 5:00pm CT
Note: Needs to be open to a possible commute towards the Minneapolis Airport in case the location moves sometime in the next 12 mos.
Job Summary:
This position handles the day-to-day client relationship with Black Box clients from a warehouse perspective. This role acts as the client liaison to meet their ongoing technology needs through data entry, customer service, reporting/trouble-shooting issues, staging products and making recommendations on product alternatives and materials.
Responsibilities:
- Monitor client ticketing system and entering manual data entries into ERP; respond to client ticketing system within 24 hours to maintain service level agreement (SLA).
- Work on sales orders and service tickets. Inform supervisors of product backorders and make substitution recommendations.
- Contact Service Desk staff to help with general questions and order modifications.
- Update the Inventory Web Portal to more accurately display data.
- Engage in ongoing communication with Client regarding voice product inventory levels, refurbishing needs and products to order.
- Answering questions and address ad-hoc requests for Clients and Third Tier Distributors.
- Complete miscellaneous reports requests, such as:
- Backorder report
- Voice product threshold report
- Equipment shipped/received report
- Production schedule
- Voice and data refurbishing reports
- Daily/weekly discussions and meetings with Client Services team.
- Participate in project calls with clients and Project Managers.
- Receive, stage, ship and reserve bill of materials.
- Additional duties as assigned.
Qualifications:
- High School Diploma, or equivalent
- 3 years of experience in product control or service coordination
- 3 years of experience in customer service
- 2 years of experience in inventory management
- Knowledge of basic material ordering processes entering manual data entries into ERP (prefer SAP)
- Excellent email communication
- Proficiency with Smartsheet and/or excel experience
Vacancy posted 1 day ago
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