Program Manager/Customer Service

Responsibilities & Duties (Included but not limited to): Delivering every project on time, within budget and within scope. Maintain regular communication with assigned customers – understand expectation, form and frequency of communication. Inwardly acting as the customer and outwardly acting as LCI’s Representative. Assist in contract negotiations and management of contacts. Manage production priority schedule with other CSMs and planning team. Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. Develop and track project costs and provide cost estimated to customers as required – establish minimums. Manage changes to the project scope, project schedule, and project costs, communicate to internal and external customers / stakeholders. Measure project performance with planning and finance. Successfully manage and grow the relationship with the client and all stakeholders. Perform risk management to minimize project risks. Create and maintain comprehensive project documentation. Receive notice of project input from customer and communicate to planning and finance. Collect necessary data. Research and confirm workscope items using planning and inspection resources. Develop initial cost estimate – (With buy in from QA and Production) Initiate Work Order. Call and run induction meeting. Track project progress, working with planning to include long lead-time items. Adjust cost estimate based on inspection findings, repairs, and customer supplied materials. Coordinate and manage CFM / COP. Communicate accurate project status to customer. Assist finance with invoice generation and approvals. Resolve customer concerns or open items to mutual satisfaction. Marketing – Daily. Desired Applicant Skills / Experience: Bachelor Degree in Business / Marketing or equivalent experience. Good understand of aircraft materials, P/N and trace requirements. Quantum software experience Computer skills in MS Office products including – Outlook, Word, Excel, and Power point. Strong analytical and project management skills Confident, outgoing and dynamic personality Strong creative outlook. Company Benefits Weekly Pay – Direct Deposit Paid vacation/sick time/holidays Salary commensurate with experience Medical Insurance Compensation: $35.00 - $45.00 per hour About Us LCI is an FAA/EASA/CAA certified repair station located in Florida, USA, specializing in commercial aircraft engine repairs, modifications, QEC Kitting/fitment, piece-part overhaul and engine sales/exchanges. Over 25 years in business supporting major lessors/asset owners, airlines and OEMs throughout the world. While providing value added solutions to our customers, we efficiently manage engine upkeep and meet critical turn‑times with the support our back‑shop facilities, which include inspections, testing, repairs & overhaul of mounts, piece‑parts & components. These extensive in‑house capabilities enable us to control cost and completion/delivery dates, which is why many customers around the world select LCI as their engine repair and maintenance provider. #J-18808-Ljbffr Larson Cando, INC