Customer Success Representative

Infinity Management Group was founded on the belief that sales should feel like a 5-star service and not just a transaction. In partnership with top-tier home improvement experts, we help educate customers on quality home improvement and construction services - all while providing our team entry points into rewarding professional pathways.

Our Customer Success Representatives serve as brand ambassadors, communicators, and community protectors. We don’t just sell solutions; we represent peace of mind. Our team prides itself on sales and account management done right, careers done better, and impact done daily.

What You’ll Be Doing

Help customers feel safe, supported, and empowered in this performance-based role. As a Customer Success Representative, you’ll turn home improvement solutions into peace of mind. You’ll work closely with clients to ensure they understand their options, feel heard, and receive top-tier service - all while growing your skills and making a genuine impact.

Your Job As A Customer Success Representative Will Involve:

• Guiding residential customers through home improvement sales solutions with clarity and compassion, ensuring they feel secure and confident in their choices
• Addressing questions and concerns with patience and expertise, transforming worries into reassurance
• Developing tailored recommendations based on customer needs, lifestyle, and property specifics through a sales consultation
• Following up proactively with customers to check on service satisfaction and offer additional support when needed
• Collaborating closely with field technicians, service teams, and fellow Customer Success Representatives to deliver seamless customer experiences
• Keeping detailed, accurate records of customer interactions, preferences, and service plans
• Meeting and exceeding individual and team sales goals through genuine, needs-based selling
• Actively participating in training and coaching sessions to enhance your product knowledge and customer engagement skills

What We Look For

The qualifications and skills we seek in a Customer Success Representative include:

• Strong communication skills: you listen as well as you speak
• Empathy and patience when dealing with customer concerns or fears
• Confidence to recommend solutions and guide customers through decisions
• Ability to multitask in a dynamic, fast-paced environment
• Basic computer and CRM knowledge
• Previous experience in customer service, sales, or hospitality is a plus - but not required
• Self-motivated mindset with a genuine passion for helping people

What You’ll Enjoy

Every Customer Success Representative should benefit from:

• Industry-leading training with mentorship and continuous learning opportunities
• Supportive team culture where your voice is heard and valued
• Opportunities for advancement into senior customer success or leadership roles