Retail Sales Supervisor

About the Role As a Supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best‑in‑class service and bring to life a distinctive world of adult beverages and more for our customers. Internally, you will be referred to as Supervisor and report to the store management team. You serve in a team‑member capacity to support the service team, merchandising, and front‑end operations, drive sales, and deliver key performance metrics (KPMs). You deliver outstanding customer service by leading by example, fostering a welcoming store atmosphere, and resolving customer issues. You supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills. You ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment. You maintain store safety and cleanliness standards across the store and perform other duties as assigned. Responsibilities Support store operations and drive sales. Deliver outstanding customer service by leading by example, fostering a welcoming store atmosphere, and resolving customer issues. Supervise and train team members, including ongoing product knowledge and sales skill development. Ensure adherence to laws and regulations related to alcohol sales and maintain a safe and compliant store environment. Maintain store safety and cleanliness standards and perform other duties as assigned. Qualifications High school diploma or equivalent (preferred). 1–3 years of experience, including 1+ year of proven supervisory experience within a retail setting. Strong interpersonal skills and a team‑player mindset. Experience resolving customer issues and coaching peers. Familiarity with point‑of‑sale systems and inventory‑management software. Ability to work a flexible schedule, including evenings and weekends. Physical Requirements Must be 21 years of age or older. Walk, bend down repeatedly, and be on feet for 8–10 hours a day. Safely lift, load, and handle cases and pallets. Climb ladders and lift 50lbs. overhead repeatedly. May be exposed to various outdoor weather conditions throughout the workday. Benefits Paid Time Off (PTO). Generous store discounts. Health care plans (medical, prescription, dental, vision). 401(k), HSA, FSA, pre‑tax commuter benefits. Disability & life insurance coverage. Paid parental leave. Pet insurance. Critical illness and accident insurance. Discounted home and auto insurance. College tuition assistance. Career development & product training. Consumer classes & more. Compensation Pay Range: $19.08 – $26.71 hourly. Compensation may vary based on market location, job‑related knowledge, skills, and/or experience. The actual hourly rate will equal or exceed the applicable minimum wage. EEO & Other Statements We are an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. We make reasonable accommodations during all aspects of the employment process, including the interview process. Total Wine & More is a Drug‑Free Workplace. #J-18808-Ljbffr