Manager, Product Management - Workforce & Intelligent Routing Data Product Manager

Manager, Product Management – Workforce & Intelligent Routing Data Product Manager Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value‑creation opportunities, and driving innovative and sustainable customer experiences through technology. About the Team The Workforce & Intelligent Routing platform is the central engine that powers how our enterprise connects customers with the right expertise at the exact right moment. We aren’t just moving tickets; we are building the intelligent data backbone that optimizes our most valuable resource: our people. This team sits at the intersection of human capital and machine intelligence, creating the data products that dictate the efficiency and experience of our entire global workforce. The ideal candidate is someone who: Is a Strategic Architect, not a Order‑Taker: You are excited by the "blank page" and ready to define the approach and long‑term strategy for how workforce data is consumed across the entire organization. Is an Enterprise Influence Rockstar: You thrive on building bridges. You’ll partner with Card Data, Enterprise Data, and Technology teams to ensure our data products aren’t just silos, but foundational assets for the whole company. Is a Human‑Centered Data Evangelist: You understand that behind every data point is a human agent or a customer. You build data products that don’t just "exist," but actively solve complex problems for diverse user groups. Is a Technical Translator: You can go deep with data engineers on publishing patterns and ecosystem architecture, then pivot to lead high‑level strategic sessions with executive stakeholders. Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game‑changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross‑functional teams to solve customer problems and drive organizational alignment Basic Qualifications At least 3 years of experience working in Product Management Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration Preferred Qualifications Experience translating business strategy and analysis into consumer‑facing digital products At this time, Capital One will not sponsor a new applicant for employment authorization for this position. This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan. The minimum and maximum full‑time annual salaries for this role are listed below, by location: Chicago, IL: $149,800 – $171,000 McLean, VA: $164,800 – $188,100 New York, NY: $179,700 – $205,100 Richmond, VA: $149,800 – $171,000 Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. #J-18808-Ljbffr