Customer Service Specialist - Las Vegas / Reno, NV

Customer Service Specialist - Las Vegas / Reno, NV

Location: Las Vegas, NV, US, 89113 Reno, NV, US, 89521 Requisition ID: 19440

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiencespowered by world-class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it's spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long-term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you're ready to bring your talent to a team shaping the future of entertainment, your next big move starts here.

Overview: Are you passionate about helping customers and solving technical challenges? As a Customer Service Specialist, you'll serve as a trusted resource for customers by providing timely, knowledgeable support for our products and services. In this role, you'll troubleshoot issues, resolve customer inquiries, and collaborate with cross-functional teams to continuously improve the customer experience. If you're a strong communicator who enjoys problem-solving and thrives in a fast-paced environment, we'd love to hear from you. We are only considering candidates who currently reside in the Las Vegas or Reno, Nevada metropolitan areas.

What You'll Do:

• Deliver exceptional customer support through phone, email, and ticketing systems.
• Troubleshoot and resolve software and hardware issues, escalating complex problems when needed.
• Guide customers through product functionality, transactions, and issue resolution with professionalism and empathy.
• Document customer interactions, support activities, and resolutions accurately.
• Create and maintain knowledge base articles and product support documentation.
• Partner with Product, Engineering, and other internal teams to improve product quality and customer satisfaction.
• Identify trends and share customer feedback to help improve products, processes, and service delivery.
• Ensure the confidentiality and security of customer information while adhering to company policies and regulatory requirements.
• Contribute to continuous process improvements and support special projects as assigned.

What We're Looking For:

• High school diploma required; bachelor's degree preferred.
• 1+ years of experience in a customer service, help desk, or technical support environment.
• Strong communication skills with a customer-first mindset.
• Experience troubleshooting software or application-related issues.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Ability to prioritize multiple tasks while maintaining attention to detail.
• Strong analytical and problem-solving skills.
• Comfortable working independently and collaborating with cross-functional teams.

Keys to Success:

• Put customers first by delivering responsive, professional, and empathetic service.
• Communicate clearly and confidently with customers and teammates.
• Stay organized and manage multiple priorities in a fast-paced environment.
• Take ownership of issues from initial contact through resolution.
• Demonstrate curiosity and a willingness to learn new products and technologies.
• Collaborate effectively across departments to improve customer outcomes.
• Maintain accuracy, confidentiality, and compliance in every customer interaction.
• Adapt quickly to changing priorities while maintaining a positive attitude.

At IGT, we believe compensation should be as individual as you are, reflecting your skills, experience, background, and location. For this role, the starting compensation range is $39,060 - $53,715 USD with flexibility to adjust higher or lower based on the full scope of qualifications. We proudly comply with all applicable local pay transparency laws and collective bargaining agreements. And compensation is just the beginning. Our Total Rewards program is designed to support your success, both professionally and personally, and may include:

• Discretionary bonus opportunities
• Comprehensive health, dental, and vision coverage
• Paid time off and wellness programs
• Tuition reimbursement
• 401(k) with company contributions
• Additional benefits including disability coverage and identity protection

IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered. IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination. We thank all applicants for their interest; however, only those selected for an interview will be contacted.