Customer Service Representative

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Overview Onze klant is een gevestigde waarde binnen de internationale logistieke sector, actief in opslag, distributie en transport. Vanuit hun site in de Gentse haven streven zij naar efficiënte, klantgerichte oplossingen op maat. De organisatie combineert een professionele structuur met een no-nonsense cultuur, waar teamwork en initiatief centraal staan en medewerkers de kans krijgen om zich verder te ontwikkelen. Responsibilities Fungeren als eerste aanspreekpunt voor klanten (mail & telefoon) Dagelijkse opvolging van transporten en leveringen Proactief informeren van klanten over status, afwijkingen en oplossingen Nauwe samenwerking met planning, transport en warehouse Verwerken van orders en administratieve opvolging in interne systemen Behandelen en registreren van klachten en mee zoeken naar oplossingen Signaleren van verbeterpunten in processen en dienstverlening #J-18808-Ljbffr

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Vacancy posted 3 days ago

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