Senior Inside Sales Representative, USA

Job Description

Job Description

Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative technical and marketing minds driven by a shared mission to engineer the future and safeguard our planet. 

As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we’re creating a legacy that goes beyond business—one that’s changing the world for the better. 

Job Summary/Basic Functions:  

The Senior Inside Sales Representative provides technical expertise to sales representatives, resellers and customers during the sales process; performs technical sales support at customer sites, or on a multiple-site basis; resolves technical product/service issues; assists customers during the sales process to maximize the benefits derived from the organization’s products and/or services; responsibilities are within the technical sales support function as a generalist or in a combination of disciplines.  The level P3: requires in-depth knowledge and experience; solves complex problems, takes a new perspective using existing solutions; works independently; receives minimal guidance, acts as resource for colleagues with less experience, represents the level at which career may stabilize for many years or even until retirement.    

Specific Duties / Essential Functions:  

Technical Support   

• Provide technical information and explanations to both internal/external customers 

• Contributes to developing and improving current sales processes 

• Utilize current business system to establish price and discounts by customer and provides immediate documented response to customer inquiries 

Customer Engagemen t 

• Support the entire OEM sales team with selections and quotations as needed 

• Support OEM House Accounts with quotations and grow these accounts with Armstrong products and services 

• Answers customer telephone inquiries with professionalism and courteously 

Preferred Qualifications/Education/Experience:  

• Associate degree with a technical focus; bachelor's degree in engineering preferred. 

• Strong oral and written communication skills with the ability to think clearly and logically, analyze quantitatively, problem solve and define technical requirements.  Highly analytical and understands how to visualize and present complex data. 

• Ability to establish objectives, handle multiple tasks, prioritize work, and drive results. 

• Able to work both independently and part of a team; high-performance cultural fit with the US team. 

• Strong ability to multi-task 

• Exceptional organizational skills 

• Passion for continuous education and product training 

• Demonstrates excellence in diction, enunciation and English grammar 

• Business Applications Knowledge:  ERP, Word, Excel, PowerPoint