Medical Assistant - Front Desk (Phlebotomist and Tech)

NuLife Institute Front Desk / Administrative Concierge + Medical Assistant (Hybrid Role)

Location: Miami - Downtown Position Type: Full-Time and Part Time

Compensation: Competitive base + performance incentives tied to patient experience, operational precision, and clinical support

Role Overview

This is not a front desk role. This is a dual-impact position responsible for:

1. Controlling the entire front-of-house patient experience
2. Executing clinical support tasks at a high level

You are the bridge between luxury hospitality and medical precision.

If you can't operate in both environments seamlesslythis will break you.

Core Responsibilities

1. Patient Experience & Front Desk Control

• Greet every patient by name immediatelyno exceptions
• Maintain a calm, polished, high-end environment at all times
• Manage check-in/check-out with zero friction or confusion
• Control patient flow, delays, and communication proactively

2. Administrative & Operational Execution

• Enter and manage patient data in EHR/CRM systems with accuracy
• Handle inbound/outbound communication with clarity and authority
• Create and manage lab requisitions and documentation
• Maintain a flawless front-of-house presentation (cleanliness, organization, readiness)
• Support inventory tracking and ordering with Office Manager

3. Clinical / Medical Assistant Responsibilities (Non-Negotiable)

• Greet patients and confirm medical questionnaires and consent forms
• Perform vital sign assessments accurately and efficiently
• Prepare exam rooms and assist providers during procedures
• Perform lab-related tasks, including:
• Venipuncture
• Injections
• IV preparation and/or initiation
• Urinalysis
• Assist in operating medical equipment for routine diagnostics
• Upload and maintain laboratory results in patient records
• Ensure all clinical processes meet compliance and safety standards

Non-Negotiable Traits (This Is Where Most Fail)

• Dual Competency
• Can switch from luxury concierge ? clinical execution instantly
• No drop in quality in either environment
• Presence & Professionalism
• Polished appearance, confident tone, controlled communication
• Situational Awareness
• Reads the room, anticipates needs, prevents problems
• Precision Under Pressure
• Handles multiple patients, providers, and tasks without errors
• Ownership Mentality
• Fixes issues immediatelydoes not wait for direction
• Detail Orientation
• Nothing is misseddocumentation, labs, timing, patient experience