Continuous Improvement Analyst

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. Summary The Continuous Improvement Analyst is responsible for the analysis and resolution of issues and/or improvement opportunities affecting the Field and Supply Chain Operations organizations. In addition, the analyst must monitor the effectiveness of business processes, conduct independent analysis, make recommendations, document processes, communicate those processes to the organization, and coordinate implementation for system and process improvements. The analyst must develop skills and knowledge to effectively address and resolve issues across multiple functional groups including, but not limited to Field Operations, Supply Chain Operations, Field Support Ops, Information Technology, Scheduling, Internal Tech Support, Consumer Operations, Marketing, Legal, and Regulatory. Education Undergraduate degree from an accredited four-year college or university is preferred; however, relevant commensurate work experience may be considered in place of a formal degree. Experience Over 2 years of experience in an operations leadership role. The ideal candidate will have a broad range of experience within several functions, including business process development and optimization, training and performance management, data analysis and visualization, stakeholder management, and project management. Role Specific Duties/Responsibilities Identify and document process improvement opportunities that result in operational efficiencies and/or increased customer service. Prepare and deliver business cases based on solid analysis and business intuition. Gain cross-functional support and approval for system and process changes from key stakeholders. Implement identified optimization opportunities and process changes within the Field Support organization and throughout the broader Field and Supply Chain Operations organization. Manage small to mid-size changes into the Field and Supply Chain Operations organization through coordination with key business and information technology teams. Prepare quality business requirements or user stories, and functional design documentation for requested changes. Perform and document testing for system and processes changes. Document end user processes, step actions, and scripting in support of all implemented changes. Prepare and deliver accurate communications to impacted organizations in support of any implemented changes. Coordinate with the Training group to deliver training to all impacted groups, as applicable. Act as a liaison between the Field Support organization and other business units and departments. Role Specific Knowledge, Skills And Abilities Demonstrated knowledge and application of lean improvement practices (E.G. kaizen, gap analysis, root cause analysis, etc) Ability to thrive in an environment that is developing and growing quickly Excellent problem-solving, organizational and time management skills Able to handle multiple tasks simultaneously; ability to deal with conflicting demands and prioritize tasks as needed Ability to overcome major obstacles and recognize early when issues should be escalated Strong work ethic. Must be an effective and collaborative team player. High level of honesty and integrity. Excellent communications skills, both written and verbal. Excellent grasp of project management lifecycle. Strong MS‑Office (Word, Excel, PowerPoint) skills. Results oriented. Schedule Hybrid: Monday, Tuesday and Thursday in office, Wednesday and Friday from home. These days can adjust based on business need. NRG Energy is committed to a drug and alcohol‑free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post‑accident and reasonable suspicion drug and alcohol testing. EEO AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at Official description on file with Talent. #J-18808-Ljbffr