Branch Manager

Branch Manager

The Branch Manager will be responsible for overseeing the daily operations and growth of the branch. They use their team to ensure the staff adheres to company policies and procedures as well as driving sales profitability. The ideal candidate will possess excellent leadership skills, financial P&L knowledge, the ability to multitask in a fast-paced environment, and a strong commitment to customer service.

Role and Responsibilities:

Operational leadership:

• Oversee daily branch operations to ensure efficiency and compliance with company standards and goals.
• Implement and monitor branch performance KPI's.
• Manage budgets and allocate resources appropriately.
• Ensure compliance with legal, regulatory, and company policies.
• Identify potential risks and implement measures to mitigate them.
• Maintain accurate records and prepare reports for upper management.
• Maintain company assets, including the assigned building, and make reasonable improvements as needed & approved.

P&L management, branch success, and growth:

• Understand the assigned AOR industries, customer base, competition, and potential.
• Create the branch budget and ensure that goals are met. Forecast responsibly and push for growth.
• Ensure the branch reaches its revenue goals and finds new opportunities for growth.
• Increase our presence and market saturation for your assigned AOR.
• Find and pursue new customer opportunities.
• Grow the staff to ensure we are ready for the business opportunities.
• Ensure the company standards for GP are met in product sales, parts sales, and labor sales.
• Monitor and manage company expenses. Meet branch EBITDA goals. Ensure our staff utilizes good practices to care for and maintain company equipment, time, and other resources to reduce costs. Ensure our vendors are well managed and responsible business partners.
• Staff appropriately to limit nonproductive or lower efficiency hours and overtime. Manage the relationship for straight time and overtime worked adding or reducing staff as needed to cover market demands and customer needs.

Team management:

• Hire, train, and supervise the branch staff. Ensure continual progression of the staff.
• Conduct performance evaluations and provide feedback on staff development and coaching.
• Foster a positive work environment and encourage teamwork with all Company staff.
• Handle employee complaints and/or mistakes fairly, promptly, and document interactions well.

Customer service:

• Ensure high levels of customer satisfaction through excellent customer service at every interaction point.
• Handle customer complaints and issues promptly and effectively.
• Develop and maintain relationships with key customers.

The branch manager is supported by:

• Supported in training and process by their direct supervisor, the Director of Operations.
• The corporate positions of General Service Manager and General Parts Manager for process training management as they find and implement their local service and parts managers.
• Industry and area specific salesman for growth opportunities found by the local team.

Qualifications:

• The ability, willingness, and knowledge to work within federal, state, OSHA, MSHA, and company policies and regulations.
• The ability to work a minimum of a standard 8-hour shift and maximum of 14-hour shift wearing appropriate PPE for the duration of the workday.
• Strong leadership skills.
• Excellent communication skills.
• Proficiency in MS Office software, web-based software, and ability to learn our company business software.
• Ability to work under pressure and meet deadlines.