IT Program Manager

Job Description

The IT Program Manager is responsible for leading and overseeing a portfolio of interconnected technology projects that support the organization's strategic objectives. This role ensures successful program delivery by coordinating cross-functional teams, managing budgets, mitigating risks, and aligning technology initiatives with business goals. The IT Program Manager serves as the primary liaison between business stakeholders, executive leadership, and technical teams to drive successful outcomes across multiple projects and workstreams.

Key Responsibilities

Program Leadership & Governance

• Develop, manage, and execute IT programs consisting of multiple related projects.
• Establish program governance structures, methodologies, and performance metrics.
• Ensure alignment of IT initiatives with organizational goals and strategic priorities.
• Monitor program performance and provide regular status updates to executive leadership.
• Facilitate steering committee meetings and executive reviews.

Project Oversight

• Oversee project managers and project teams to ensure successful delivery of program objectives.
• Manage program schedules, dependencies, milestones, and deliverables.
• Coordinate resource allocation across multiple projects and departments.
• Identify and resolve cross-project issues and dependencies.

Stakeholder Management

• Build strong relationships with business leaders, vendors, and technical teams.
• Communicate program objectives, progress, risks, and outcomes to stakeholders at all levels.
• Manage stakeholder expectations and drive consensus on priorities and decisions.
• Facilitate collaboration between business and technology teams.

Financial Management

• Develop and manage program budgets, forecasts, and financial reporting.
• Track program expenditures and ensure cost-effective delivery.
• Evaluate business cases, ROI, and benefits realization for technology investments.
• Manage vendor contracts and procurement activities as needed.

Risk & Change Management

• Identify, assess, and mitigate program risks and issues.
• Develop contingency plans and escalation procedures.
• Lead organizational change management efforts to support successful adoption of new technologies and processes.
• Ensure compliance with organizational policies, security standards, and regulatory requirements.

Continuous Improvement

• Promote best practices in project and program management.
• Drive process improvements to enhance delivery efficiency and effectiveness.
• Mentor project managers and contribute to PMO maturity initiatives.
• Leverage lessons learned to improve future program execution.

Qualifications:
Qualifications

Education

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Management Information Systems, or related field.

Experience

• 7+ years of experience managing large-scale IT projects and programs.
• 3+ years of experience in a Program Manager or Senior Project Manager role.
• Proven experience leading enterprise technology initiatives, including software implementations, infrastructure upgrades, cloud migrations, cybersecurity programs, or digital transformation efforts.
• Experience managing budgets exceeding $1M preferred.

Certifications (Preferred)

• Project Management Professional (PMP)
• Program Management Professional (PgMP)
• Agile Certified Practitioner (PMI-ACP)
• Certified Scrum Master (CSM)
• ITIL Foundation Certification

Required Skills & Competencies

Technical Skills

• Strong understanding of IT infrastructure, applications, cloud platforms, cybersecurity, and enterprise systems.
• Experience with project portfolio management (PPM) tools and methodologies.
• Knowledge of Agile, Scrum, Waterfall, and hybrid delivery frameworks.
• Familiarity with Microsoft Project, Jira, Azure DevOps, Smartsheet, or similar tools.

Leadership Skills

• Exceptional leadership, communication, and interpersonal skills.
• Strong executive presence and ability to influence senior stakeholders.
• Excellent conflict resolution and negotiation capabilities.
• Ability to lead cross-functional and geographically distributed teams.

Business Skills

• Strategic thinking and business acumen.
• Financial management and budget oversight experience.
• Strong analytical and problem-solving abilities.
• Ability to balance competing priorities in a fast-paced environment.

Key Performance Indicators (KPIs)

• Program delivery within scope, schedule, and budget.
• Stakeholder satisfaction scores.
• Achievement of business objectives and benefits realization targets.
• Risk mitigation effectiveness.
• Resource utilization and team performance.
• Compliance with governance and reporting standards.

Working Conditions

• Hybrid or remote work environment, depending on organizational needs.
• Occasional travel may be required.
• Ability to support critical technology initiatives outside standard business hours when necessary.

Additional Information

A Note to our Recruitment Partners: We really appreciate the interest, but MCG currently manages hiring through our internal team. We love getting to know our candidates directly! Because of this, we don’t accept unsolicited resumes from agencies at this time. If we ever need an extra hand, we’ll be sure to reach out to the community. Thanks for understanding!

MCG is an equal opportunity employer prohibiting discrimination based on race, color, creed, religion, sex, marital status, physical or mental disability, and any other protected classes stated by applicable federal and state laws. DVM is committed to providing equal employment opportunities to qualified individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC).