Route Supervisor

Route SupervisorAre you looking to join a dynamic team that provides its people with the tools to be successful and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, we deliver customized logistics and supply chain solutions that help our customers improve efficiency, service, and performance.This position is based in Gary, Indiana, supporting dedicated transportation operations. The operation plays a critical role in coordinating daily freight movement, managing driver activity, supporting customer requirements, and ensuring seamless communication between customers, drivers, dispatch, and operational leadership.Position OverviewThe Route Supervisor is responsible for supporting the day-to-day execution of transportation operations while ensuring customer expectations, service requirements, and operational goals are consistently achieved. This role provides direct support to drivers and operational personnel while helping maintain a safe, efficient, and customer-focused operation.Key ResponsibilitiesCoordinate daily routes and driver assignments to ensure on-time service and customer satisfactionServe as a primary point of contact for drivers, customers, dispatch, and operations leadershipMonitor freight movement and proactively communicate shipment updates, delays, and service issuesSupport driver scheduling, attendance tracking, and workforce planning activitiesEnsure drivers are operating safely and in compliance with company policies and DOT regulationsInvestigate and resolve transportation, service, and driver-related issuesProvide coaching, training, and performance feedback to driversTrack operational KPIs related to service, safety, productivity, attendance, and equipment utilizationMaintain accurate reports, operational documentation, and compliance recordsAssist with fleet utilization, route planning, and daily operational executionCollaborate with customer representatives to resolve concerns and support service requirementsPromote a culture of safety, accountability, and customer serviceSupport continuous improvement initiatives focused on operational efficiency and performanceAssist management with staffing, employee development, and day-to-day operational leadershipQualificationsBachelor's degree preferred; Supply Chain, Logistics, Transportation, Business, or related field is a plusPrevious experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations environments preferredPrior leadership or supervisory experience preferredStrong communication and interpersonal skillsAbility to work in a fast-paced, customer-driven environmentStrong problem-solving and decision-making abilitiesProficiency with Microsoft Excel and other Microsoft Office applicationsAbility to lead, coach, and hold employees accountableWorking knowledge of transportation operations and DOT regulations preferredAbility to manage multiple priorities and adapt to changing operational needsStrong organizational skills and attention to detail