Site Operations Supervisor

Job Description

Job Description

About PrePass

PrePass® is North America's most trusted weigh station bypass and toll management platform. We’re transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It’s what we do best, and we do it to meet the demands of the road every day.

That’s why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.

About the Role

The Eastern Site Operations Lead is responsible for coordinating field operations and providing technical oversight for PrePass systems throughout the East Coast region. This role supports the deployment, maintenance, troubleshooting, and operational performance of roadside technology infrastructure, ensuring system reliability and service continuity.

The position serves as a technical resource for Site Operations Technicians and works closely with internal engineering, operations, project management, and customer-facing teams. Responsibilities include coordinating field activities, supporting technical issue resolution, monitoring system performance, and ensuring operational standards are met across assigned territories.

The Site Operations team consists of highly experienced field professionals with extensive institutional knowledge and long-term tenure. The successful candidate will be comfortable operating within a collaborative technical environment while contributing to continuous improvement initiatives and operational excellence.

This role requires regular travel throughout the East Coast region to support field activities, system deployments, maintenance efforts, and customer engagements.

What You'll DoField Operations & Technical Support

• Coordinate field activities and operational priorities for a team of Site Operations Technicians.
• Support installation, maintenance, and repair activities for PrePass roadside systems and infrastructure.
• Provide technical guidance and escalation support for complex field issues.
• Assist with troubleshooting hardware, software, networking, RF communications, and system integration issues.
• Monitor system performance and support rapid resolution of operational disruptions.
• Ensure field work is completed in accordance with company standards, project requirements, and established procedures.
• Maintain accurate documentation, service records, and operational reporting.

System Reliability & Infrastructure Support

• Oversee preventative maintenance and corrective maintenance activities.
• Support deployment and commissioning of new roadside technology installations.
• Assist with root-cause analysis and resolution of recurring system issues.
• Coordinate with engineering and operations teams to improve system performance and reliability.
• Support testing, validation, and acceptance activities for new technologies and infrastructure upgrades.

Cross-Functional Coordination

• Serve as a technical point of contact between field personnel, customers, vendors, and internal stakeholders.
• Coordinate field resources to support project schedules, service requests, and operational requirements.
• Communicate system status, project updates, and service-related issues to relevant teams.
• Partner with cross-functional groups to improve operational efficiency and customer experience.

Safety, Quality & Compliance

• Ensure all field activities comply with company safety policies and operational procedures.
• Conduct site visits and field audits to verify work quality and adherence to standards.
• Support continuous improvement initiatives related to safety, system performance, and service delivery.
• Maintain compliance with applicable regulatory, contractual, and operational requirements.

Requirements

QualificationsRequired

• Minimum 5 years of experience supporting site operations, technical operations, intelligent transportation systems, RF communications, networking, computer systems, or related field service environments.
• Minimum 2 years of experience leading projects, coordinating field teams, or providing technical oversight.
• Strong troubleshooting and diagnostic skills across hardware, software, networking, and communications systems.
• Experience supporting distributed technology infrastructure and field-deployed systems.
• Strong organizational, communication, and customer-facing skills.
• Ability to manage multiple priorities in a dynamic operational environment.
• Experience coordinating and supporting geographically dispersed field resources.
• Valid driver's license and ability to travel domestically up to 50%.

Preferred

• Experience with transportation infrastructure, intelligent transportation systems (ITS), or roadside technology deployments.
• Experience in construction management, highway construction, or infrastructure project coordination.
• Knowledge of Weigh-in-Motion (WIM) systems and related technologies.
• Background in computer hardware, networking, telecommunications, electronics, or related technical disciplines.
• Experience working with RF communications, wireless networks, or industrial control systems.

Preferred Military Occupational Specialties (MOS)

We value the technical expertise and operational experience gained through military service and encourage veterans with backgrounds in communications, networking, electronics, intelligence systems, and technical operations to apply.

Army: 17E, 25B, 25C, 25L, 25N, 25S
Air Force: 1D731A, 1D731R, 1D731Z, 1D733C, 1D7X3C, 1N231, 1N531, 1N631, 2A133, 2E133, 2E231, 2E631, 2E632, 2E731, 3C131, 3E031
Navy: CTM, CTN, CTR, CTT, IT, ET, EM, ETN, EMN, IC
Marine Corps: 28XX, 59XX, 64XX
Coast Guard: AET, EM, ET, IT

Candidates with comparable military or civilian technical experience are encouraged to apply.

Desired Characteristics

• Strong technical aptitude and systems-thinking mindset.
• Ability to analyze complex operational and technical issues.
• Self-motivated and capable of working independently in field environments.
• Detail-oriented with a focus on quality, reliability, and documentation.
• Collaborative approach to problem-solving and cross-functional coordination.
• Commitment to safety, operational excellence, and customer satisfaction.
• Adaptability in fast-paced and evolving technical environments.

Working Conditions

This role frequently involves working outdoors in varying environmental conditions and may require bending, stooping, climbing, crawling, and lifting equipment weighing up to 60 pounds. The position requires regular use of diagnostic, testing, and communications equipment while supporting active roadside technology systems. Domestic travel of up to 50% is required.

Benefits

How We Will Take Care of You

• Robust benefit package that includes medical, dental, and vision that start on date of hire.
• Paid Time Off, to include vacation, sick, holidays, and floating holidays.
• Paid parental leave.
• 401(k) plan with employer match.
• Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
• Tuition Reimbursement Program.
• Voluntary benefits, to include, but not limited to Legal and Pet Discounts.
• Employee Assistance Program (available at no cost to you).
• Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
• Community Give-Back initiatives.
• Culture that focuses on employee development initiatives.
• Company-wide bonus and commission plans.

Join Us

At PrePass, our mission drives us.

We invest in relationships. We challenge ourselves to innovate and improve. We win together. Simply put, we live our Core Values.

Ready to help move the transportation industry forward? Join us and let’s drive progress—together.