Human Resources Generalist

365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company’s all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.

As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers

Summary:

The Human Resources Generalist is responsible for supporting a broad range of human resources functions that contribute to a positive employee experience and ensure compliance with company policies and employment laws. This role serves as a trusted partner to employees and leaders, providing guidance on HR policies, employee relations, leave administration, performance management, compliance, and employee lifecycle activities. The HR Generalist plays a key role in maintaining HR operations while supporting organizational goals and fostering an inclusive, high-performing workplace.

Responsibilities:

Employee Relations

• Serve as a trusted resource for employees and managers by providing guidance on HR policies, procedures, and best practices.
• Respond to employee concerns and workplace issues while maintaining confidentiality and professionalism.
• Conduct workplace investigations as needed and recommend appropriate resolutions.

Performance Management & Corrective Action

• Provide guidance on disciplinary actions and corrective action processes to ensure consistency and compliance.
• Maintain documentation related to performance and employee conduct.

Leave Administration

• Administer employee leaves of absence, including FMLA, ADA accommodations, parental leave, personal leave, and other applicable leave programs.
• Coordinate with employees, managers, and payroll to ensure accurate leave tracking and timely communication.
• Ensure compliance with federal, state/provincial, and local leave regulations.

Immigration & Employment Authorization

• Coordinate employment-based immigration processes with external legal counsel and employees.
• Track visa statuses, work authorizations, and renewal deadlines.
• Support compliance with employment eligibility verification requirements and immigration regulations.

Tuition Reimbursement Administration

• Administer the company's tuition reimbursement program, including reviewing eligibility, processing requests, and maintaining program documentation.
• Communicate program guidelines and support employees throughout the reimbursement process.

End of Employee Lifecycle Management

• Coordinate employee offboarding activities.
• Conduct and document termination processes, ensuring compliance with company policy and applicable employment laws.
• Facilitate exit interviews
• Coordinate equipment recovery and offboarding communication with cross-functional teams.

Employment Verifications & Unemployment Claims

• Respond to employment verification requests in accordance with company policy.
• Manage unemployment insurance claims, including preparing documentation and representing the company when necessary.
• Maintain accurate employment records and required documentation.

HR Compliance & Administration

• Maintain employee records to ensure accuracy and confidentiality.
• Assist with policy development, implementation, and communication.
• Monitor and support compliance with federal, state/provincial, and local employment laws and regulations.
• Track required compliance training and certifications.
• Receive, sort, distribute, and prepare incoming and outgoing HR mail and correspondence, ensuring confidential documents are handled securely and delivered promptly.

Additional Responsibilities

• Support HR projects, initiatives, and process improvements.
• Assist with policy interpretation and employee communications.
• Collaborate with Talent Acquisition, Payroll, Benefits, and business leaders to ensure a seamless employee experience.

Requirements

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience.
• 3–5 years of progressive Human Resources experience in a generalist role.
• Strong knowledge of employment laws, HR best practices, and employee relations.
• Experience administering leaves of absence and managing employee relations matters.
• Experience supporting performance management, corrective action, and terminations.
• Excellent interpersonal, communication, and conflict resolution skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency with Microsoft Office and HRIS systems.