Analyst II, Implementation

Mid-Level Implementation Specialist

Mid-level implementation specialist (5–8 years experience) delivering FIS imaging and payments solutions across distributed capture, ATM, ImageCentre, DirectLink, and remittance platforms. Operates as both Project Manager and Technical Analyst on small projects; serves as Technical Analyst on larger multi-product, cross-functional engagements. Client-facing role requiring strong communication, requirements gathering, and independent solutioning ability. Must work US business hours; after-hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go-live.

Functional & Domain Knowledge

Strong financial industry and items processing domain knowledge across banking and payments. Merchant and mobile distributed capture workflows — understanding of end-to-end deposit lifecycle. ATM image deposit knowledge including capture, balancing, and exception handling. Image Cash Letter (ICL) processing; Duplicate Detection configuration and management. Familiarity with teller and distributed capture environments within banking institutions.

Platform & Application Knowledge

CCX / FXD — merchant and mobile distributed capture platform; core competency across majority of profiles. DLM / DLC — distributed capture management and configuration (required for multi-product profiles). ATM Express — ATM image deposit processing and configuration knowledge. ImageCentre — installer, configuration, and training proficiency; Duplicate Detection knowledge. DirectLink — product-to-product migration experience; teller and distributed capture configuration. Voyager — implementation and support knowledge; Image Cash Letter (ICL) processing.

Project & Client Management

Run small-scope projects independently as both Project Manager and Technical Analyst. Serve as Technical Analyst on larger, multi-product, cross-functional implementation projects. Manage client expectations, scope, and escalations through go-live and stabilisation phases. Lead client calls, training sessions, and on-site go-live and hypercare support. Ability to engage and coordinate other technical resources as needed during complex implementations.

Technical Skills

Strong SQL knowledge — querying, data validation, troubleshooting, and implementation support. Strong item processing knowledge spanning merchant capture, mobile capture, teller, distributed, and ATM image deposit channels. Deposit settlement and balancing knowledge across distributed capture environments. Sort pattern and logic knowledge; ability to review and configure client capture requirements. Requirements gathering, gap analysis, and technical solutioning; cross-team collaboration. Product-to-product migration delivery; add-on and work order technical project execution.

Soft Skills & Work Requirements

Excellent written and verbal communication; strong training and documentation skills. Ability to review client requirements and relay to appropriate technical resources where needed. Attention to detail, independent judgment, and quality focus across all deliverables. Adaptability and resilience; ability to manage multiple priorities in deadline-driven environments. Must be available to work US business hours (North America client base). After-hours and weekend availability required for minimum 2 weeks post go-live per new client.