Assistant Manager - Newark Liberty International Airport Restaurant

Benefits Paid: Health, Dental, Life, LTD, STD Paid: Vacation, Federal Holidays, 2 Personal days, 5 Sick days Other benefits: 401K, Meals, Uniform, Shoes yearly credit. Compensation Salary: $65,000/yr + Quarterly Bonuses Position Summary An MCA Assistant Manager assists the Manager in all day-to-day restaurant operations, including BOH and FOH hiring, supervisor/employee development and training, performance documentation, adequate staffing, adherence to all MCA policies and procedures, food quality and presentation, sanitation, safety, and tracking revenues and cash accounts. The role ensures the highest level of customer service, acts as a role model/leader, solves problems, makes informed decisions, and manages the workforce and time wisely to achieve maximum results. Responsibilities Adhere to all MCA/Brand operating procedures and ensure that they are adhered to by all shift supervisors and employees Attend and contribute to management meetings as required Schedule and lead pre‑shift/post‑shift meetings on a regular basis and post communications to staff Ensure that all supervisor/employee duties and assignments are performed and completed in a timely manner Record deliveries; receive and reconcile inventories with purchase orders Work to ensure all food, beverages, and bakery are in stock, that the correct items are displayed on all counters and inside display coolers, and that all perishable items are stored at the correct temperatures prior to serving Complete daily reporting to accurately reflect any MCA/Brand procedures and documentation Suggest and implement strategies that can lead to increased revenue Ensure all cash payments are received, recorded, and a receipt is provided to the customer Ensure that an end‑of‑night report is completed to ensure the correct recording of all transactions Ensure that all cash items are balanced and accounted for daily Ensure cash handling of register, deposits, and safe Ensure that the restaurant, market, and bar are always kept to a high level of cleanliness Ensure that all waste, transfers to other locations, promotional stock, breakages, and spillages are documented Monitor and ensure orientation, training, development, and performance management of supervisors and crew Assist staff when required during busy periods Complete a weekly staff schedule; ensure fair distribution of hours to all staff; use the most cost‑effective staffing schedules; adhere to staffing budget Assess employee/supervisor strengths and career development Ensure that all staff are punctual and attired correctly Meet with problem performers regularly and discuss/document areas of improvement Record any accidents, injuries, or illnesses that occur, no matter how minor, by using the appropriate accident reporting procedures Ensure that menu briefings and quizzes are carried out regularly with all staff Work closely with the GM to always ensure a smooth operation Ensure all work is carried out in compliance with Health & Safety regulations Communicate staff performance issues, training, and development needs to GM on a regular basis Maintain a high level of service for all guests Deal with complaints in an efficient and courteous manner Communicate any service or guest issues to the GM Perform any other duties as directed by the GM Maintain total accountability including labor costs, budgets, and projections Maintain food and beverage costs per budgetary standards FOH/BOH repair, light bulb replacement, general organization, and cleanliness Perform safety inspections and document results and shortfalls Ensure that all storerooms and loading areas are clean and always organized Qualifications Minimum 1 year of supervisory experience in restaurants Knowledge of marketing techniques and impact on business results Experience in guest relations, negotiations, and complaint handling Excellent verbal and written communication skills Commitment to service of customers, staff, co‑workers, and management Demonstrated leadership ability; ability to lead by example High integrity and honesty High work ethic, passion, and commitment Ability to work full‑time hours to manage the operation, including weekdays, weekends, and holidays Demonstrated coaching and development skills Ability to train and delegate Follow‑through and dependability Adherence and modeling of all MCA policies and procedures Knowledge and commitment to safety and food sanitation Health Department approved Food Handler Manager Certification #J-18808-Ljbffr