Restoration Supervisor

Restoration Supervisor

Servpro of Lafayette is a locally owned and operated full-service disaster restoration company that services Tippecanoe and all surrounding counties. Our mission is to help our community restore their lives and businesses with restoration, cleaning and reconstruction services. Servpro has proudly been ranked the #1 restoration company for the past 21 years and received the #1 ranking in the 2024 Best of the Best Franchises by Entrepreneur Magazine. We are looking for the right candidate that already possesses knowledge, and leadership skills that is going to help us grow our restoration division to the next level. Do you love this industry? Do you really enjoy helping people recover? If you're ready to work hard, get dirty, grow professionally, and serve your community, this is possibly the opportunity for you.

As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company's Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Represent yourself and the SERVPRO Brand in a professional manner at all times.
• Facilitate a positive customer experience and ensure customer satisfaction of services tracked with online reviews.
• Communicate clear expectations to Restoration Technicians / general laborers and supervise their activities.
• Coordinate and perform restoration processes according to IICRC guidelines as scheduled and ensure quality control.
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers.
• Follow and oversee safe work practices and adherence to safety and risk management guidelines.
• Document a detailed and accurate job file to support the services provided.
• Manage and control labor and consumable usage on assigned projects.
• Manage assets by protecting and using equipment and materials properly.
• Coach and train Restoration technicians.
• Communicate with Restoration manager and office staff on project progress and issues.
• Perform daily, weekly, and monthly vehicle maintenance and equipment maintenance, as assigned.
• Oversee facility and grounds maintenance, as assigned.
• Continue development of Restoration expertise in services, cleaning products, and equipment.

Position Qualifications

• Valid driver's license
• Clean driving record
• Ability to pass a criminal background check
• Must be available to work 40-60 hours per week, nights and weekends as needed.
• Must be available 1-2 weeks per month for rotating on-call schedule for after-hours emergencies.
• High school diploma/GED (Required)
• At least 1 year of restoration experience (required)
• Prior experience in a supervisory role (required)
• One-year experience in construction (preferred)
• IICRC certified (preferred)
• One year experience with Docusketch, Xactimate, Xactanaylsis (preferred)

Skills/Physical Demands/Competencies

• Comfortable utilizing industry specific technology, computers, tablets, laptops
• Ability to learn to utilize company specific software, systems and processes.
• Clear and effective communication (oral, verbal, and email).
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Benefits

• Above Average compensation
• Employee discounts
• Paid time off
• Medical Insurance
• 401K Matching
• Professional development
• Career advancement possibilities
• On Call schedule bonus pay

Compensation: $21.00 - $23.00 per hour