Case Management Supervisor (Human Services Coordinator II) - Fall River

The Department of Mental Health (DMH) is seeking a qualified professional for the position of Adult Case Management Supervisor (Human Service Coordinator II) at the Corrigan Mental Health Center to provide direct supervision to staff who work with adults in the community or hospital settings.

Please Note: This is a full-time 40 hours per week position. The schedule for this position is 8:30 AM to 5:00 PM, Monday through Friday. The days off will be Sunday and Saturday.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Provide oversight of HSC I to ensure compliance with DMH Regulations, policies, and procedures.
  
  
• Conduct utilization management reviews
  
  
• Review case management documentation for quality and timeliness including, but not limited, to face-to-face & collateral contacts, progress notes, comprehensive assessments, Individual Service Plans (ISPs), incident reports, screenings, referrals, discharge/transition plans, and clinical review summaries.
  
  
• Audit and approve monthly Case Management billing.
  
  
• Maintain assigned caseload including development of Individual Service Plan (ISP), Comprehensive Assessment, coordination of services, advocacy, provision of case management including support/assistance with life management tasks (finding appropriate housing, applying for entitlements/funding eligible for, applying for medical insurance, maintaining up-to-date documentation, accompanying client to access community resources/appointments, monitoring service provision and addressing issues as needed, assistance in management of budget/funds, addresses transportation needs, and risk management plan development).
  
  
• Monitors, maintains, and documents contact with authorized individuals awaiting available DMH services.
  
  
• Assigns and reviews HSC I staff caseloads regularly to determine continued need for DMH services and to evaluate priority levels of individuals served based on assessed need for services.
  
  
• Provides regular case supervision and consultation to each assigned HSC I and maintains documentation of the supervision meeting. Assists directly with complex inter/intra agency coordination & referral. Aids CM staff in assessment, referral, and advocacy of clients to ensure regular and consistent support to supervised staff, makes clinical recommendations, reviews and signs off on required documentation and ensure they meet required standards and timeframes.
  
  
• Addresses any concerns that the HSC I has related to their work and working environment and any concerns about the job performance of the HSC I.
  
  
• Ensuring compliance with Incident Reporting procedures and providing follow-up and supervision as needed.
  
  
• Utilize available reports and data to monitor Case management activities and improve performance outcomes as directed.
  
  
• Responds to service providers in-patient units, crisis, and community members, as the identified contact person in supervisory role.
  
  
• Authorize use of benefit time and maintain adequate coverage.
  
  
• F acilitate and participate in the development of plans to address risk & safety for assigned individuals according to DMH protocol and policy and in collaboration with staff, clients, Supervisor, crisis intervention services & service providers on identifying historic & current risk factors to facilitate appropriate assessment and planning.
  
  
• May complete screenings and assessments (e.g. suicide, substance use, etc.) as needed and according to DMH protocols and policies.
  
  
• Confirms that HSC I completes appropriate screening (e.g., suicide, substance use, etc.) as needed and according to DMH policies and protocols; reviews screenings to assist with identifying individuals at risk; ensures that appropriate consultation or services are obtained, and monitors follow up.
  
  
• Oversees agency onboarding and orientation of new assigned HSC I.
  
  
• Conducts and completes Employee Performance Reviews (EPRS) within prescribed timelines and established guidelines.
  
  
• Monitoring assigned contracts by entering enrollments and discharges, reviewing vouchers for accuracy, reviewing and approving EIM submissions by providers, meeting with providers, identifying performance problems and offering assistance to providers in order to assure effective and efficient service delivery.
  
  
• P articipates in Level of Care assessments on all applicable ACCS clients within prescribed timeframes and assures that the assessments and recommendations are documented in electronic health records.
  
  

Preferred Qualifications:

• Given the population served, bilingual or multilingual fluency.
  
  
• Strong and effective interpersonal skills, including the ability to actively listen, relate to others and demonstrate sensitivity and respect for individuals.
  
  
• Proficiency in Microsoft Office applications including Outlook, Word and Excel.
  
  
• Previous Case Management experience.
  
  
• Previous experience working with people with chronic mental illness and/or substance use disorder(s).
  
  

About the Dr. John C. Corrigan Mental Health Center:

The Dr. John C. Corrigan Mental Health Center/Fall River Site provides comprehensive services to adults and children. Programs include a 16-bed acute in-patient unit, Case Management, Day Treatment Program and Adult Community Clinical Services. Our mission is to provide person centered care to individuals of diverse backgrounds. We always aspire to create an environment which promotes recovery, resiliency, growth and independence for those we serve and their families as well as to create an environment where employees can learn and grow.

DMH Vision and Mission :
The Department of Mental Health, as the State Mental Health Authority, assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights, and supports mental health training and research. This critical mission is accomplished by working in partnership with other state agencies, individuals, families, providers, and communities.

Learn more:

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

ADA Reasonable Accommodation

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at View phone number on click.appcast.io, Option 4.

Qualifications:
First consideration will be given to those applicants that apply within the first 14 days.


Based on assignment as a Mental Health Case Manager or Forensic Transition Team Coordinator, within the Department of Mental Health, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation counseling, education or other a related field is required.


In addition applicants must have at least four (4) years of full-time, or equivalent part-time, case management of clinical/therapeutic experience.


Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.


Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.


An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.


The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.