General Manager

Job Description

Job Description

Full job description

• Job Title: General Manager
• Company: HOTWORX®
• Location: Lansing, KS

About Us:

• HOTWORX® is dedicated to revolutionizing the fitness industry through the use of infrared heat. Our innovative approach to fitness provides our members with a unique, efficient, and effective workout experience. As a franchise location, we are committed to upholding the standards of the HOTWORX® brand and delivering exceptional service to our members.
• Position Overview :
• We are seeking a dynamic and motivated individual to join our team as a General Manager. The GM will play a pivotal role in the success of our franchise location by overseeing daily operations, implementing effective management strategies, driving sales, and ensuring superior customer service.
• Key Responsibilities:
• Develop and maintain overall success of the HOTWORX® franchise location.
• Implement effective management strategies, marketing tactics, and consultative sales skills.
• Maintain the integrity and good reputation of the HOTWORX® brand through various marketing tactics.
• Facilitate weekly and monthly staff meetings and training sessions.
• Strive for 5-star online ratings on various platforms by maintaining a culture of supreme customer service.
• Empower staff to resolve customer grievances and provide appropriate solutions.
• Maintain accurate member and employee records and ensure compliance with training requirements.
• Actively recruit and interview for staff positions, ensuring adherence to hiring processes.
• Set, communicate, and monitor individual sales goals for all employees.
• Develop creative incentives to motivate employees and achieve sales targets.
• Maintain cleanliness and safety standards throughout the studio, including equipment maintenance.
• Perform monthly inventory counts and order new retail inventory as needed.
• Ensure proper data entry for all guests, members, and clients.
• Perform daily bank deposit processes and manage monthly EFT billing.
• Monitor and analyze lead flow from online/social media advertising.
• Utilize all HOTWORX® marketing tools to maximize traffic and sales.
• Qualifications :
• Previous experience in management, preferably in the fitness or wellness industry.
• Strong leadership and communication skills.
• Ability to motivate and inspire staff to achieve goals.
• Excellent organizational and time management skills.
• Detail-oriented with a focus on providing exceptional customer service.
• CPR, AED, and First Aid certification preferred.
• Willingness to complete required training and certifications.
• Work Hours:
• Monday – Thursday: 11am - 8pm
• Friday: 9am - 6pm
• Saturday: 11am - 4pm
• (* Additional hours may be assigned as needed )

Join our team and help us continue to grow and succeed in providing the ultimate fitness experience to our members!