Customer Service Representative

Job Description

Job Description

Precision of New Hampton is hiring a Customer Service Representative to join our order-processing team. This is a front-line role: you will be the voice customers, branches, and the traveling sales team hear when they need an order entered, a shipment confirmed, or a problem solved.

We are looking for someone who is organized, professional on the phone, and comfortable handling several things at once without dropping the details.

What you will do

• Answer inbound calls and place outbound calls to customers, distributors, warehouses, branch staff, and sales
• Enter and process sales orders
• Process credit card payments and credits
• Confirm shipments and schedule pickups
• Work with Precision distributors and warehouses to get orders filled
• Complete bank deposits and related admin
• Keep Excel and Word files current
• Resolve issues quickly while protecting both the customer relationship and the company’s interests

What you need

• Clear, professional phone and written communication
• Patience and courtesy with customers
• Strong organization and the ability to multitask
• Ability to listen and enter information across multiple screens at the same time
• Comfort with a computer, email, Microsoft Excel, and Word
• AccPac/Sage experience is a plus, not required

Benefits

• 401(k) (Employer provided 6% annually)
• Employer Paid Health insurance
• Paid time off
• Family Environment

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