Medical Secretary Receptionist

Job Description

Job Description

We are seeking a reliable, organized, and detail-oriented Medical Secretary to manage the daily administrative and clerical operations of our healthcare facility. You will serve as the primary point of contact for patients, coordinate clinical schedules, and ensure smooth communication between patients, providers, and external partners.

Responsibilities will include but are not limited to the following:

• Greet patients and answer multi-line phones with a polite and professional demeanor.
• Use of athenaCollector for scheduling patient appointments, including patient registration, and practice billing.
• Verify patient Insurance eligibility and adding insurance
• Patient Scheduling, including cancelling and rescheduling appointments, creating multi resource appts, using waitlists, and double booking when applicable
• Patient Check In
• Collecting Patient Copays /Payments
• Patient Check Out
• Using Workflow Dashboard
• Completing Day End Activities
• Coordinate the scheduling, referral management, registration, prior authorization and insurance verification processes for patients.
• Identify and handle customer needs, providing exceptional customer service in a timely and efficient manner while working in a team environment.
• Screen and update established patient information for accuracy, and schedule procedures according to procedure description .
• Work closely with clinical staff to schedule procedures in an efficient manner based on providers scheduling protocols.

Skills and Qualifications:

• High School Diploma or equivalent required
• Certification from approved medical administrative program or equivalent preferred - not required
• 1 to 3 years of experience as a Medical Secretary REQUIRED. Experience with EMR required (Athena a plus) Experience with Microsoft Office suite
• Medical Terminology required

*Pay rate is based on relevant experience*