Collections/Customer Service Clerk

Collections/Customer Service Clerk

The City of Johnson City, Tennessee is currently accepting online applications for a Collections/Customer Service Clerk in the Finance Department. The employee performs intermediate clerical and technical work in the area of accounting, i.e., collecting monies for the city; issues receipts for all monies received; balances daily receipts of cash, checks, and deposit slips; performs related duties as required. Work in this class involves the use of accounting principles and methods. Employees in this class have the responsibility of verifying accuracy in all pertinent data and documentation. Employees in this position may be responsible for processing large sums of money. Employees in this position have the responsibility of correcting errors that may be recognized after processing.

Essential Functions of Position:

• collects, posts and accounts for taxes, fees and monies received;
• calculates and prepares tax and delinquent tax notices;
• processing business licensure;
• balancing daily cash receipts;
• writing receipts for State Revenue, Police Department, district schools, Senior Center, district transit, parks and recreation, alcohol revenue, insurance, collection bills, and other relevant agencies;
• processing mail and collecting for Public Utilities;
• verifying that credit vouchers are collected and processed;
• answering telephone to respond to business licensure and tax inquiries;
• posting permits;
• performs related tasks as required.

Required Knowledge, Skills and Abilities: General knowledge of accounting principles; general knowledge of office methods, procedures, and equipment operations; ability to apply departmental policy in work situations; ability to maintain accurate records; ability to establish and maintain effective working relationships with fellow employees as well as the general public; knowledge of filing principles; manual dexterity required for the efficient use of office equipment such as keyboards, typewriters, facsimile machines, etc.; able to sit for extended periods of time while at work station or desk.

Acceptable Experience and Training: High school graduation or equivalent supplemented by courses in accounting techniques and computers and considerable collection and customer service experience; or any equivalent combination of work experience and education may be considered. Pre-employment physical, and background check required.