Customer Service Rep

Call Center Representative

Location: Renton, WA

Job Type: Full-Time, Contract-to-Hire

Position Summary

Our client in Renton is hiring for a Call Center Customer Service Representative! This position is responsible for answering routine telephone inquiries in a customer-oriented Call Center operations environment by following standard scripts and procedures.

Essential Duties and Responsibilities

• Answers incoming calls and makes necessary follow up outbound calls.
• Performs image review when required.
• Knowledgeable in the processing of toll transactions and video bills in the system: receives, processes, and deposits payments; updates accounts and video bills as to their status; and opens new accounts.
• Takes credit card payments over the phone for accounts, video notices, and new accounts.
• Writes, generates, and receives correspondence via fax, mail, and web contact.
• Negotiates payments and fee reductions up to their established limits.
• Documents phone calls and actions in the database.
• Receives and processes account update requests from inbound phone calls and mail, as directed.
• Records individual completed daily work statistics.
• Troubleshoots situations accurately, quickly, and efficiently for customers on the phone.
• Maintains an above average attendance record.

Qualifications/Requirements

• High school diploma or GED Certificate is required.
• Prior customer service or call center experience preferred.
• Outstanding verbal communication skills (phone etiquette).
• Detail oriented, ability to multi-task, and highly organized.
• Strong data entry and MS Office skills, including Excel, Access, PowerPoint, and Word.