Senior Manager, Enterprisewide Systems Programming - ServiceNow

What you’ll do (Role Expectations)

Establish and enforce strict out-of-the-box design standards, reusable integration patterns, and platform guardrails to minimize technical debt and ensure zero-disruption platform upgrades.

• Define and execute the strategy for adopting modern ServiceNow AI capabilities —including Now Assist , Generative AI , and AI Agents —to automate business processes and reduce operational overhead.
• Drive a high-velocity development model utilizing Agile practices , rapid prototyping, and iterative sprint cycles to translate business strategy into fast MVP releases.
• Build, direct, and mentor a high-performing team of ServiceNow developers , technical leads, and architects, fostering a culture of continuous learning and accountability.
• Modernize engineering practices by expanding Automated Test Framework coverage , establishing CI/CD deployment pipelines , and standardizing source control governance.

Who You Are (Success Profile)

• You act like an owner, operating with high integrity and navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver who is energized by complex challenges and focused on delivering high-impact solutions.
• You are a high-trust collaborator who fosters team ambition and embraces constructive feedback with clarity and respect.
• You are customer-obsessed, anchoring your decisions in solving real-world problems for internal and external partners.
• You are resilient and adaptable, navigating change with composure and guiding your team through complexity with a steady hand.

What We’re Looking for (Minimum Qualifications)

• Drive the evaluation, deployment, and scaling of ServiceNow AI capabilities , including Now Assist , AI Agents , Virtual Agent , and predictive workflows.
• 10+ years of hands-on ServiceNow architecture and development experience , with deep proficiency in JavaScript , APIs , IntegrationHub , and core platform suites.
• 3+ years managing direct reports, including developers, architects, and QA engineers, with a proven track record of establishing engineering quality standards.
• Demonstrated experience driving modern engineering practices such as source control , CI/CD pipelines , automated testing , and developer productivity standards.
• Strong stakeholder management skills with a bias toward action, translating business strategy into rapid MVP releases while managing technical debt.

What Will Make You Stand Out (Preferred Qualifications)

• Deep expertise in designing modular, scalable systems while favoring out-of-the-box functionality over custom code to ensure seamless platform upgrades.
• Proven ability to accelerate release velocity using Agile methodologies , automated testing frameworks , and CI/CD pipelines .
• Hands-on experience or clear architectural strategy for implementing ServiceNow Now Assist , LLM integrations , AI Agents , or intelligent workflow automation.