IT Support Specialist

Title : IT Support Specialist
Location : Wayzata, MN
Job Type : Contract (12 Months)
Compensation : $25-30
Industry: Food & Beverage Manufacturing
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About the Role
Our client, a global leader in the food production and agriculture industry, is seeking an IT Support Specialist to provide hands-on, in-person technical support to employees. This role is based in a collaborative, walk-up support environment where you will assist users with everyday IT needs while delivering a positive and welcoming experience.
This position is ideal for someone who enjoys helping others, troubleshooting technology issues, and working in a fast-paced, service-focused setting. You will play a key role in ensuring employees remain productive by resolving hardware, software, and access-related issues efficiently. Job Description
The IT Support Specialist is responsible for configuring, maintaining, and troubleshooting end-user devices while delivering excellent customer service. This role supports desktops, laptops, and mobile devices, ensuring minimal downtime and a seamless user experience.
Key responsibilities include:

• Provide walk-up, in-person support for laptops and end-user devices running Windows 11
• Troubleshoot hardware, software, and connectivity issues in a timely manner
• Assist with account access, password resets, and permissions management
• Set up, configure, and distribute IT equipment including laptops, monitors, and accessories
• Track and maintain inventory levels while organizing equipment stock
• Partner with internal teams to deploy new devices, updates, and system enhancements
• Assist with user education sessions and team-led demonstrations
• Monitor and follow up on open incidents to ensure timely resolution
• Apply moderately complex security measures to maintain compliance and protect devices
• Deliver support with empathy, patience, and clear communication

Qualifications
Required Qualifications:

• 1–3 years of experience in IT support, help desk, or a related technical support role
• Basic knowledge of Windows 11 and troubleshooting laptop/desktop systems
• Experience supporting hardware, software, and user access issues
• Strong customer service and communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Team-oriented mindset with a positive, approachable attitude

Preferred Qualifications:

• Experience supporting enterprise environments or large organizations
• Familiarity with device deployment and asset inventory management
• Exposure to IT security best practices and endpoint protection
• Experience assisting with user training or technical demonstrations
• Relevant certifications (e.g., CompTIA A+, Microsoft certifications)

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:  How to Apply
Take the first step on your new career path!  To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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