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Customer Service Rep (CSR)

Best Care Home Services

Job Title

Achieve daily booked call goal. Achieve passing score on weekly call-quality scorecard. Offer and convert memberships to exceed department membership budget.

Duties And Responsibilities

  • Create and achieve 100-day plan.
  • Exceed minimum attendance and on-time standards.
  • Answer the phone within 10 seconds.
  • Answer inbound calls to book jobs and fill a 3-day call board.
  • Reflectively listen to customer concerns, answer questions and communicate availability.
  • Input customer data into Service Titan accurately.
  • Correctly schedule jobs within ServiceTitan.
  • Display empathy and a sense of urgency.
  • Outbound call to schedule routine maintenance visits, tune ups and inspections.
  • Convert Comfort Guard Memberships.

Competencies For Success

  • Communication; Dependability/Productivity; Organization Skills; Quality; Results Orientation; Interpersonal Skills; Computer Skills; Initiative; Problem Solving; Results Driven; Sense of Urgency; Self Development

Required Skills & Abilities

  • Develop a proven track record in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust and demonstrate empathy.
  • Personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.
  • Highly motivated, flexible and great attitude on life.

Education & Experience

  • Relevant education or work experience
Best Care Home Services
Vacancy posted 12 hours ago
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